At a Glance
- Tasks: Lead the transformation of ServiceNow, driving innovation and collaboration across teams.
- Company: Join Computacenter, a top IT infrastructure services provider with a vibrant culture.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and performance.
- Why this job: Shape the future of ServiceNow and make a real impact in a dynamic team.
- Qualifications: 5+ years in ServiceNow roles and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Hatfield, UK
Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter? We are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey. As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform. You’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.
What you’ll do
- We are seeking a highly skilled ServiceNow Technical Product Owner to help drive the strategic direction, development, and optimisation of our ServiceNow platform. This role will bridge the gap between business requirements and technical execution, ensuring scalable, secure and high-performance solutions.
- Strategy, planning and design
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
- Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
- Evaluate new tools, managed packages, and innovation ideas.
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working.
- Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities.
- Product Delivery and Management
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery.
- Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions.
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog.
- Support developers and functional consultants with lower-level design documents.
- Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements.
- Perform configuration and development as needed.
- Ensure data integrity, security, and compliance within the ServiceNow environment.
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
- Manage relationships with third-party vendors and consultants, as needed.
What you’ll need
The ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements.
Required skills and experience:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer.
- Strong understanding of ServiceNow architecture, products and applications.
- Experience working in Agile development environments.
- Ability to write clear and concise epics, user stories and acceptance criteria.
- Hands‑on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).
- Excellent communication and stakeholder management skills.
- ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.
It would be advantageous if you also have:
- Knowledge of DevOps processes and CI/CD practices for ServiceNow development.
- Background in enterprise-level digital transformation projects.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
Technical Product Owner - ServiceNow in Hatfield employer: Computacenter AG & Co. oHG
At Computacenter, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Product Owner in Hatfield, you'll be at the forefront of our ServiceNow transformation, with ample opportunities for professional growth and development within a supportive team environment. Enjoy a flexible workplace that values diversity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Owner - ServiceNow in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Computacenter on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Product Owner role.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can discuss recent updates, best practices, and how you've applied your skills in past roles. We want to see your passion for the platform!
✨Tip Number 3
Showcase your collaboration skills! Be ready to share examples of how you've worked with cross-functional teams in the past. Highlight your ability to bridge the gap between technical and business needs—this is key for a Technical Product Owner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Computacenter.
We think you need these skills to ace Technical Product Owner - ServiceNow in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Product Owner role. Highlight your ServiceNow experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our ServiceNow team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact. We’re all about driving business value, so show us how you’ve done that in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the latest features, best practices, and how they can be applied to drive business value. Being able to discuss recent updates or innovations will show that you're genuinely interested and knowledgeable about the platform.
✨Speak Their Language
When discussing technical concepts, try to translate them into business language. This role requires bridging the gap between technical teams and business stakeholders, so practice explaining complex ideas in a way that non-technical people can understand. It’ll demonstrate your ability to communicate effectively across different teams.
✨Showcase Your Agile Experience
Since this position involves working in Agile environments, be prepared to share specific examples of how you've contributed to Agile processes in the past. Talk about your experience with backlog refinement, sprint planning, and how you’ve collaborated with cross-functional teams to deliver successful projects.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about their ServiceNow strategy and how they envision the role evolving. This not only shows your interest but also helps you gauge if the company aligns with your career goals and values.
