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- Tasks: Shape and deliver innovative customer experience solutions as a Technical Product Owner.
- Company: Join a leading tech provider with a focus on people and innovation.
- Benefits: Hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while driving digital transformation.
- Qualifications: 5+ years in Genesys roles and strong Agile development experience required.
- Other info: Inclusive culture that values diversity and supports career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK - Hatfield | Contract type: Standard | Business Unit: Information Technology
Life on the team
Join a dynamic and forward-thinking team driving innovation in customer experience technology. As a Technical Product Owner, you’ll be at the heart of shaping and delivering cutting-edge solutions that empower businesses to connect with their customers in smarter, more meaningful ways. You’ll own the product vision and roadmap, working closely with stakeholders, developers, and functional teams to translate business needs into technical requirements that deliver real value.
Our team thrives on collaboration, agility, and continuous improvement. Using Kanban and modern product management practices, you’ll ensure priorities are clear, progress is transparent, and outcomes align with strategic goals. This role offers the opportunity to influence product direction, champion innovation, and stay ahead of industry trends through ongoing learning and certification.
If you’re passionate about technology, skilled at bridging the gap between business and engineering, and excited by the challenge of delivering impactful solutions in a fast-paced environment, this is your chance to make a difference.
What you’ll do
- Strategy, planning and design
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
- Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
- Evaluate new tools, managed packages, and innovation ideas.
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working.
- Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities.
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery.
- Work closely with developers and architects to design and implement scalable and efficient Genesys solutions.
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog.
- Support developers and functional consultants with lower-level design documents.
- Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements.
- Perform configuration and development as needed.
- Ensure data integrity, security, and compliance within the Genesys environment.
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
- Manage relationships with third-party vendors and consultants, as needed.
What you’ll need
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
- Genesys Cloud CX: Professional / Architect.
- Experience working in Agile development environments.
- Ability to write clear and concise epics, user stories and acceptance criteria.
- Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.).
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- Knowledge of DevOps processes and CI/CD practices for Genesys development using CX as Code.
- Background in enterprise-level digital transformation projects.
Hybrid or remote work options available, depending on company policies. Collaborative and fast-paced environment with cross-functional teams.
If you are passionate about driving innovation and excellence in Genesys solutions, we invite you to apply and become a key contributor to our digital transformation journey.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Technical Product Owner - Genesys in Hatfield employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Owner - Genesys in Hatfield
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Technical Product Owner role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for technology and innovation during interviews. Share examples of how you've driven change or improved processes in previous roles, especially with Genesys solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Product Owner - Genesys in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Genesys and Agile methodologies. We want to see how your skills align with the role of Technical Product Owner, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your past experiences and how they relate to the responsibilities outlined in the job description. We appreciate clarity as much as you do!
Show Your Passion for Technology: Let your enthusiasm for technology shine through in your application. Share any personal projects or continuous learning efforts that demonstrate your commitment to staying ahead in the tech world. We love candidates who are genuinely excited about innovation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys knowledge before the interview. Understand the latest features, best practices, and how they can be applied to enhance customer experience. Being able to discuss specific tools and innovations will show that you're not just familiar with the platform but are genuinely passionate about it.
✨Speak Their Language
When discussing technical concepts, remember to translate them into business language. Practice explaining complex ideas in simple terms, as this will demonstrate your ability to bridge the gap between technical teams and stakeholders. This skill is crucial for a Technical Product Owner.
✨Showcase Your Agile Experience
Since the role involves working in Agile environments, be prepared to share specific examples of how you've successfully contributed to Agile ceremonies like sprint planning and backlog grooming. Highlight your experience with Kanban and how you've used it to drive product delivery.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company's approach to digital transformation or how they envision the future of their Genesys solutions. This shows your interest in the role and helps you assess if the company aligns with your values and career goals.
