ITIL Change and Release Analyst in Hatfield

You’ll be supporting and implementing release management services based at a customer site in Stevenage, in addition to this you will occasionally help support other ITIL processes.

What you’ll do:

• Manage the end-to-end life cycle of release process that includes planning, scheduling (through stakeholder engagement, analysis, and participation) and associated release coordination activities.
• Support the design and implementation of the release process and train other members of the team.
• Provide support as an ITIL generalist, interfacing into our customers ITIL teams.
• Provide change control support ensuring governance and compliance with our customer’s process.
• Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning.
• Participate in an on-call rota with the team, to assist with incident management if needed. Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for public holidays.
• Collaborate with internal teams and external suppliers.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

What you’ll need:

• Strong communication, decision making, pro-active and stakeholder engagement skills.
• A background in release management.
• Ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.

We recognise that the ideal candidate may not possess every skill listed in this job description. However, we are committed to providing support, and we’re looking for someone who is eager to ask questions, learn, and grow into the role. The primary responsibility in this role is release management.

You must be SC cleared or able to pass SC clearance (UK passport holder).

About us:

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!