Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Service Desk function and enhance customer experience through effective management.
- Company: Multinational IT managed service company with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape customer experiences.
- Why this job: Be a key player in transforming customer service and driving continuous improvement.
- Qualifications: 20+ years in IT service management and strong leadership skills required.
- Other info: Join a dynamic team and make a significant impact in a strategic role.
The predicted salary is between 72000 - 108000 £ per year.
A multinational IT managed service company is seeking a Customer Experience Director to lead the Service Desk function. The role involves managing day-to-day operations, fostering a high-performance culture, and driving continuous improvement.
Candidates should have over 20 years of experience in IT service management, strong leadership skills, and a background in implementing ITIL processes. You will be pivotal in ensuring effective service delivery to clients and managing relationships with stakeholders, making this a key strategic role.
Global Service Desk Director — Customer Experience Leader in Hatfield employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Service Desk Director — Customer Experience Leader in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars where you can meet potential employers and showcase your leadership skills.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and your past experiences. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Showcase your passion for customer experience! Be ready to discuss how you've driven continuous improvement in previous roles and how you plan to foster a high-performance culture in the new position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Service Desk Director — Customer Experience Leader in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in IT service management and leadership. We want to see how your background aligns with the role of Customer Experience Director, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Service Desk function. Share specific examples of how you've driven continuous improvement and fostered high-performance cultures in your previous roles.
Showcase Your ITIL Knowledge: Since implementing ITIL processes is key for this role, make sure to highlight your experience with ITIL frameworks. We’re looking for candidates who can demonstrate their understanding and application of these processes in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this strategic role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes before the interview. Be ready to discuss how you've implemented these in past roles and how they can enhance service delivery. This will show that you’re not just familiar with the concepts but have practical experience applying them.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've fostered a high-performance culture in previous positions. Use specific examples to illustrate how you motivate teams and drive continuous improvement, as this is crucial for the role.
✨Understand the Company’s Client Base
Research the company’s clients and their industries. Being able to discuss how you can tailor the service desk function to meet their unique needs will demonstrate your strategic thinking and commitment to customer experience.
✨Prepare for Stakeholder Management Questions
Expect questions about managing relationships with stakeholders. Think of examples where you’ve successfully navigated complex stakeholder dynamics and how you ensured effective communication and service delivery. This will highlight your ability to manage expectations and build strong partnerships.
