Divisional Director, Transition & Transformation (GMS) in Hatfield

Location: UK - Hatfield, UK - London, UK - Mobile England

Job-ID: 216389 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Computacenter is seeking a Senior transformation leader to assume executive responsibility for Transition & Transformation (T&T) within our global Group Managed Services organisation. Reporting directly to the Managing Director Group Managed Services (GMS), this role shapes and governs some of the most critical service transitions across Europe and beyond, with a major focus on Device Lifecycle Management and complex multi-tower programmes.

As Divisional Director T&T, you will lead a Global organisation of Programme Managers, Portfolio Leaders, and Program Execution teams delivering a broad variety of concurrent transition and transformation projects and programmes. You will own the T&T governance framework, assure execution quality, and provide clear direction, transparency, and executive escalations management across all major customer transitions.

You will work hand-in-hand with Operations, Internal IT, Service Design, Commercial teams, and regional delivery teams to ensure predictable, stable, and scalable service go-lives. The role is highly visible and central to GMS’ ability to deliver major strategic commitments to our customers.

What you’ll do

• Lead a global T&T organisation and drive capability development across leadership layers.
• Provide executive oversight and assurance for complex transitions in End User Services, Network, and core infrastructure projects and programmes.
• Own and enforce delivery governance, standards, and quality controls.
• Ensure operational readiness and smooth handover into BAU.
• Drive cross-functional resolution of systemic blockers.
• Maintain strong customer and senior stakeholder relationships.
• Oversee financial performance, change control, and commercial alignment.
• Champion continuous improvement and contribute to the evolution of the GMS Operating Model.

What you’ll need

• Significant leadership experience managing complex IT transitions or transformation delivery is a must.
• Proven success operating at executive level in a global IT services organisation.
• Strong understanding of enterprise operations, tooling ecosystems, field and remote services, and supply chain.
• Excellent stakeholder management and executive communication skills.
• Experience stabilising challenged programmes and delivering predictability under pressure.
• Strong commercial and financial acumen.
• A collaborative, accountable, and delivery-oriented leadership style.
• Ability to travel internationally on a regular basis.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!