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For Companies At a Glance
- Tasks: Lead a talented team to innovate and enhance Genesys Cloud services.
- Company: Join a leading tech provider with a focus on people and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, and a culture of growth.
- Why this job: Make a real impact in a collaborative environment that values innovation.
- Qualifications: Experience in managing technical teams and strong Genesys Cloud knowledge.
- Other info: Inclusive culture with opportunities for everyone to thrive.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across a broad customer landscape.
As Design Manager / Technical Lead, you’ll sit at the intersection of people leadership, technical strategy, and service innovation. You’ll lead a small, highly skilled team of Technical and Senior Technical Consultants, setting technical direction, building capability, and fostering a culture of quality, curiosity, and continuous improvement. This is a collaborative, low-ego environment where standards matter, innovation is encouraged, and leadership is hands‑on when it needs to be.
What you’ll do
- Lead, coach, and develop a team of ~5 Technical and Senior Technical Consultants.
- Set and own technical standards, design principles, and best practices for Genesys Cloud services.
- Drive the development of new services and offerings in collaboration with Product Management.
- Provide technical leadership on complex or high‑risk solutions, offering design assurance and escalation support.
- Act as an internal technical authority supporting pre‑sales activities with minimal direct customer engagement.
- Balance hands‑on technical contribution with leadership responsibilities.
- Promote consistency, reusability, and quality across implementations.
- Collaborate with delivery, sales, and operational teams.
What you’ll need
- Proven experience as an experienced people manager leading technical teams.
- Strong technical background in Genesys Cloud or similar CCaaS platforms.
- Experience defining and governing technical standards and reference architectures.
- Ability to balance strategic thinking with hands‑on technical input.
- Confidence operating within a Product Management context.
- Strong communication and stakeholder management skills.
- Genesys Cloud certifications are a strong nice to have.
- UK-based with flexibility for hybrid working.
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward‑thinking environment - we’d love to hear from you!
Design Manager / Technical Lead - Genesys Cloud in Hatfield employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Manager / Technical Lead - Genesys Cloud in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Design Manager role and how you can contribute to their innovative environment.
✨Tip Number 3
Practice your technical skills and be ready to discuss your experience with Genesys Cloud or similar platforms. Be prepared to share specific examples of how you've led teams and driven service innovation in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Design Manager / Technical Lead - Genesys Cloud in Hatfield
Some tips for your application 🫡
Show Your Leadership Skills: As a Design Manager / Technical Lead, we want to see how you’ve led teams in the past. Share specific examples of how you've coached and developed your team members, and don’t forget to highlight any technical standards or best practices you’ve implemented.
Be Technical but Relatable: We’re looking for someone with a strong technical background in Genesys Cloud or similar platforms. Make sure to balance your technical expertise with a friendly tone in your application. We love a good mix of professionalism and approachability!
Tailor Your Application: Take the time to tailor your application to our job description. Highlight your experience with technical strategy and service innovation, and show us how you can contribute to evolving our Genesys Cloud platform. Personal touches go a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your technical knowledge of Genesys Cloud and similar CCaaS platforms. Be prepared to discuss specific features, benefits, and how they can be applied in real-world scenarios. This will show that you’re not just a people manager but also a technical authority.
✨Showcase Your Leadership Style
Think about your approach to leading and developing teams. Be ready to share examples of how you've coached team members, set technical standards, and fostered a culture of quality and continuous improvement. This is crucial for the Design Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex or high-risk solutions. Prepare some examples from your past experiences where you provided design assurance or escalated issues effectively. This will demonstrate your hands-on technical contribution.
✨Communicate Clearly and Confidently
Strong communication and stakeholder management skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. This will help you connect with the interviewers and showcase your ability to operate within a Product Management context.
