Change Analyst in Hatfield

As part of our expanding team, the Change Analyst plays a critical role in ensuring that all changes to systems, processes, and services are assessed, documented, and implemented with minimal risk and maximum efficiency. This position is at the heart of our Change Management process, providing structure and governance to maintain stability while supporting innovation and growth.

Key responsibilities include:

• Evaluating Change Requests: Reviewing proposed changes for impact, risk, and alignment with business objectives.
• Facilitating Approvals: Coordinating with stakeholders to ensure changes are properly authorized and scheduled.
• Maintaining Records: Keeping accurate documentation of all changes for compliance and audit purposes.
• Continuous Improvement: Identifying opportunities to streamline processes and enhance change governance as the team scales.

This role is ideal for someone who thrives in a dynamic environment, values attention to detail, and enjoys collaborating across multiple teams to deliver safe and successful change.

What you’ll do:

• Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
• Vet all RFC's.
• Ensure all logged Request for Changes are promptly and correctly approved by authorised approvers.
• Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
• Ensure all approved changes are communicated to all affecting service owners and the SOC Bridge.
• Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
• Ensure all RFCs are closed within a timely manner.
• Attend and/or chair CAB meetings in absence of Change Manager or as requested.
• Ability to understand the impact of Change on a Customer environment.
• Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
• Know your contractual service and obligations to understand the impact of customer driven change.
• Engagement with Configuration Management.
• Escalate issues in line with company processes to ensure customer demands are met.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
• Own the Remote Services Forward Schedule of Changes (FSC) and ensure that the most up to date version is available for all to view and updates communicated.
• Provide ad-hoc and routine change management reports to the agreed timescales.

What you’ll need:

• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Broad experience in IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Analyst needs to work in a concise and professional manner.
• Well-spoken/Articulated.
• ITIL v3 Foundation.

Performance Indicators:

• Understand and adhere to policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/Contract.
• Attain and maintain accreditations as appropriate to the role/Contract.

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!