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For Companies At a Glance
- Tasks: Lead transformation strategies and drive service evolution for key customer accounts.
- Company: Join a global leader in digitisation with over 20,000 employees across 70 countries.
- Benefits: Enjoy flexible working options and opportunities for international travel.
- Why this job: Be a strategic advisor shaping the future of IT for major clients while driving innovation.
- Qualifications: Proven leadership experience in IT services, with a customer-centric mindset and multinational exposure.
- Other info: Fluency in English is essential; French is a plus. Permanent role with a collaborative team culture.
The predicted salary is between 43200 - 72000 £ per year.
Life on the team
As a Customer Strategy Director, you’ll be embedded in five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation. You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realize long-term value through innovation, insight, and strategic alignment.
What you’ll do
- Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
- Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to customer engagements.
- Engage at C-Level: Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
- Collaborate Across Functions: Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
- Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
- Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.
What you’ll need
- Strategic Leadership: Proven experience in the IT sector in a senior services or transformation role, ideally within a multinational or complex customer environment.
- Customer-Centric Mindset: A strong consultative approach with a passion for helping customers achieve their goals through service transformation.
- Multinational Experience: Experience working across borders or a strong interest in international collaboration.
- Language Skills: Fluent English is essential; French is a strong advantage.
- Flexibility: Willingness to travel internationally on a regular basis.
- Collaborative Spirit: A natural team player who thrives in a matrixed environment and leads through influence and vision.
Additional information
- Country: UK
- Location: UK – Flexible but must be open to regular international travel
- Hours: 37.5
- Role Type: Permanent
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
Customer Strategy Director employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Director
✨Tip Number 1
Familiarise yourself with the latest trends in customer strategy and transformation within the IT sector. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals who are currently working in similar roles or companies. Attend industry events or webinars to connect with potential colleagues and gain insights into what makes a successful Customer Strategy Director.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven transformation and innovation in previous roles. Highlight your experience in building relationships with C-level executives, as this is crucial for the position.
✨Tip Number 4
Research Computacenter’s current customer accounts and their strategic goals. Understanding their business model and challenges will enable you to tailor your approach and demonstrate how you can add value to their team.
We think you need these skills to ace Customer Strategy Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic leadership and transformation roles within the IT sector. Use specific examples that demonstrate your ability to drive service evolution and engage with C-level stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric service transformation. Discuss how your multinational experience and consultative approach align with the company's goals and values.
Highlight Language Skills: If you have language skills, especially in French, make sure to mention them prominently. This could set you apart from other candidates and show your readiness for international collaboration.
Showcase Collaborative Experience: Provide examples of how you've successfully collaborated across functions in previous roles. Emphasise your ability to lead through influence and vision in a matrixed environment, as this is crucial for the role.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Understand the Transformation Vision
Before the interview, make sure you have a clear understanding of what transformation means in the context of the role. Be prepared to discuss how you would define and deliver a transformation vision for customers, aligning it with their strategic goals.
✨Showcase Your Customer-Centric Mindset
Demonstrate your consultative approach by sharing specific examples of how you've helped customers achieve their goals through service transformation. Highlight your passion for customer success and how it drives your decision-making.
✨Prepare for C-Level Engagement
Since you'll be engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can build trust and act as a strategic advisor, and be ready to discuss your experience in influencing high-level decisions.
✨Emphasise Collaborative Spirit
This role requires working closely with various teams. Prepare examples that showcase your ability to collaborate across functions and lead through influence. Highlight any experiences where you successfully navigated a matrixed environment.
