At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth operations.
- Company: Join a leading tech provider with a focus on people and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to making a difference for our clients and the planet.
- Why this job: Make a real impact in customer experience while developing your skills in a dynamic environment.
- Qualifications: 1-3 years in sales, strong communication, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Hatfield
Contract type: Standard
Business Unit: Inside Sales
Life on the Team
As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for one of our largest clients in Public Sector. You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high‑quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision‑making while supporting profitable sales growth. This role offers strong exposure to complex customer environments, cross‑functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast‑paced, international organisation. This role will require you to undertake/obtain SC Clearance.
What You’ll Do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer‑related topics
- Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call‑off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co‑ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process‑optimisation initiatives to support efficiency and customer satisfaction
What You’ll Need
- First experience (1-3 years) in an internal sales department, dealing with large or medium‑sized customers
- Commercial or commercial‑technical training
- Strong customer and sales orientation
- Ability to work effectively in a fast‑paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship‑building skills
- Good understanding of the marketplace, industry trends, and customer needs
- Ability to use knowledge of key business drivers to seek optimal outcomes
- Ability to articulate customer needs and deliver consistent, high‑quality service
- Skills in active listening and probing to understand priorities and concerns
- Collaborative mindset with a willingness to share knowledge and contribute to team success
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it’s about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward‑thinking environment - we’d love to hear from you!
Customer Executive employer: Computacenter AG & Co. oHG
As a Customer Executive at our Hatfield location, you'll be part of a dynamic team that prioritises customer satisfaction and collaboration. We offer a supportive work culture that values inclusivity and personal growth, providing you with opportunities to enhance your skills in a fast-paced environment. Join us to make a meaningful impact while working for a leading technology and services provider committed to both people and the planet.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Customer Executive.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to share examples of how you’ve put customers first in previous roles – that’s what they want to hear!
✨Tip Number 3
Show off your problem-solving skills! Think of scenarios where you’ve turned customer challenges into opportunities. This will demonstrate your proactive approach and ability to optimise customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service and how you've put customers at the centre of your decision-making. We want to see that you understand the importance of a great customer experience!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your Customer Inside Out
Before the interview, do your homework on the company and its customers. Understand their needs, challenges, and how the role of a Customer Executive fits into their operations. This will help you demonstrate your customer-centric mindset and show that you're ready to put the customer at the centre of decision-making.
✨Showcase Your Communication Skills
As a Customer Executive, excellent communication is key. Prepare examples from your past experiences where you've successfully resolved customer queries or collaborated with internal teams. Practising clear and concise responses will help you convey your ideas effectively during the interview.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially in fast-paced environments. This will highlight your reliability and sense of responsibility.
✨Be Ready to Discuss Process Optimisation
Think about times when you've identified areas for improvement in customer processes. Be prepared to share these examples and suggest how you could implement similar initiatives in this new role. This shows your proactive approach and willingness to contribute to team success.
