At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and drive continuous improvement.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy a supportive environment, career growth opportunities, and a focus on diversity and inclusion.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
- Why this job: Make a real impact by enhancing service quality for major UK customers.
- Qualifications: Experience in service management and strong relationship-building skills are essential.
The predicted salary is between 59576 - 65000 £ per year.
Location: UK - Mobile England, UK - Cust site - Corsham
Contract type: Standard
Business Unit: Customer Success & Service Delivery
Life on the team
You’ll be joining an existing high performing team on one of the largest customers in the UK business, playing an important role in supporting BAU service assurance and leading the continuous improvement of our service performance. You’ll work closely with a supportive team of Service Managers and will report to the Senior Service Manager. This role offers significant scope for growth and progression, ideal for an all-rounder with aspirations to develop and take on greater responsibility. You’ll be joining a very busy service, with lots of Managed Service change and Professional Service activity.
What you'll do
- Service Management Responsibilities
- Service Delivery: Manage the delivery of services to ensure they meet or exceed customer expectations.
- Virtual Team Leadership: Lead and motivate a team of service professionals, providing guidance and support to achieve high performance.
- Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders.
- Issue Resolution: Proactively identify and work with our Delivery Leadership team to resolve service-related issues, ensuring minimal disruption to the customer.
- Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service quality and efficiency.
- Compliance: Ensure all services are delivered in compliance with relevant regulations and standards.
- Collaboration: Work closely with other departments to ensure a seamless service delivery experience for customers.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
Additional Responsibilities
- Deliver our Assistive Technology service, ensuring users with disabilities are provided guidance to select the appropriate hardware, peripherals and software in the Computacenter service catalogue.
- Support the other two SM1’s in spreading the workload between the Service Managers, ensuring more resilience and capacity within the team.
What you'll need
- Either current Government SC clearance or be eligible for it and willing to undertake. While Developed Vetting isn’t required for this service, being open to potentially undertaking DV clearance in the future would be helpful.
- A proven background in service management, ideally within a managed or centralised services environment.
- Experience with end user-facing managed services or similar operational models is highly desirable.
- Ability to support and motivate a diverse team, with a collaborative approach.
- Strong relationship-building skills and a proactive approach to customer engagement.
- Ability to manage complex operations and resolve issues efficiently.
- Excellent verbal and written communication skills.
- Willingness to travel (primarily Corsham in Wiltshire, with occasional trips to London and Hatfield).
- Ambition to develop in your role and take on new challenges.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
Service Manager in Corsham employer: Computacenter AG & Co. oHG
At Computacenter, we pride ourselves on being an excellent employer, offering a dynamic work environment in Hatfield where collaboration and innovation thrive. Our Corporate Communications team is dedicated to fostering employee growth through diverse projects and continuous learning opportunities, ensuring that every team member can make a meaningful impact during transformative initiatives. With a strong commitment to inclusivity and support for all employees, including our Disability Confident Committed status, we create a workplace where everyone can excel and contribute to our shared success.
Contact Details:
Computacenter AG & Co. oHG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Corsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Computacenter AG & Co. oHG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Computacenter AG & Co. oHG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager in Corsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Computacenter AG & Co. oHG:Your cover letter is your chance to shine! Tell us why you want to work at Computacenter AG & Co. oHG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Computacenter AG & Co. oHG!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
