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For Companies At a Glance
- Tasks: Lead service delivery and ensure top-notch customer satisfaction in a dynamic environment.
- Company: A leading technology and services provider with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing customer experiences and driving service improvements.
- Qualifications: Strong IT Service Management skills and ITIL certification required.
- Other info: Collaborative role with a commitment to delivering exceptional customer value.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology and services provider is seeking a Customer Delivery Manager to oversee service delivery and ensure high customer satisfaction.
Responsibilities include:
- Managing a diverse delivery organization
- Implementing service improvements
- Maintaining financial performance
Ideal candidates will possess strong IT Service Management skills and ITIL certification. This position requires collaboration with stakeholders and a commitment to delivering customer value, working two days a week at the Corsham site.
IT Service Delivery Lead – Customer Accounts UK in Corsham employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead – Customer Accounts UK in Corsham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their service delivery processes and think about how your IT Service Management skills can add value. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience with service improvements and stakeholder collaboration – these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Lead – Customer Accounts UK in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Delivery Lead role. Highlight your IT Service Management skills and any relevant ITIL certification to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer delivery and how you can contribute to our mission of high customer satisfaction.
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, be sure to mention any past experiences where you've successfully collaborated with teams or clients. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL certification knowledge. Be ready to discuss how you've applied IT Service Management principles in previous roles, especially in improving service delivery and customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed diverse teams in the past. Highlight specific instances where your leadership led to improved performance or customer outcomes, as this role will require strong management capabilities.
✨Understand the Company’s Values
Research the technology and services provider thoroughly. Understand their mission, values, and recent projects. This will help you align your answers with what they value most in a Customer Delivery Manager.
✨Prepare for Stakeholder Collaboration Questions
Expect questions about how you collaborate with various stakeholders. Think of examples that demonstrate your ability to communicate effectively and build relationships, as this is crucial for delivering customer value.
