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- Tasks: Manage mobile device deployments and provide technical support for complex issues.
- Company: Join Computacenter, a global leader in IT strategy and digital transformation.
- Benefits: Enjoy comprehensive training, mentorship, and opportunities for continuous development.
- Why this job: Be part of a collaborative team that values customer satisfaction and professional growth.
- Qualifications: Experience in 3rd line support and modern device management tools is essential.
- Other info: Security clearance preferred; must be able to undertake vetting.
The predicted salary is between 36000 - 60000 £ per year.
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3rd Line Engineer – Mobile Device Management (MDM)
Location: UK – Hatfield | Job-ID: 214399 | Contract type: Standard | Business Unit: Information Technology
Life on the team
3rd Line Engineer – Mobile Device Management
Location:Hatfield – Full time on Computacenter site
Hours:37.5 per week
Role Type:Permanent
Additional comments:Ideally be Security Cleared, if not the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you\’ll do
In this role as a 3rd Line Mobile Device Management Engineer, you will be responsible for managing and delivering the mobile operating system deployments, configurations and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)
You will oversee the end-to-end execution of the enrolment, configuration, and in-life support of mobile devices. This includes iOS\\Android OS releases, policy management, configuration management, and post-deployment support where required when 2nd level analysts are unable to resolve.
Working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services.
What you\’ll need
The ideal candidate will have a strong background in endpoint management, cloud technologies. The following skillsets would be deemed essential to the role
- Proven experience in a 3rd line support or senior mobile endpoint engineering role.
- Modern Device Management using Workspace ONE to manage a large mobile customer estate
- Strong hands-on knowledge of
- Workspace ONE Unified Endpoint Manager
- Apple Business Manager
- JAMF
- ZTNA (Zero Trust Network Access)
- Entra ID
- M365
- Android Enterprise Manager
- Samsun KNOX
- Certificate creation and management
- Creation and management of user\\device policies.
Using smart groups to control devices in a customer estate - iOS and Android mobile operating systems experience (installation and configuration)
- Mobile Device Management through Organisation Groups
- Device onboarding\\offboarding
Why should you join the Endpoint Build and Configuration Team at Computacenter
Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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3rd Line Engineer - Mobile Device Management (MDM) employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer - Mobile Device Management (MDM)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Workspace ONE, JAMF, and Android Enterprise Manager. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in 3rd line support or mobile endpoint engineering. Be ready to share specific examples of how you've managed complex issues or improved processes in past roles.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant certifications or training you've completed. This demonstrates your dedication to staying updated in the rapidly evolving field of mobile device management.
We think you need these skills to ace 3rd Line Engineer - Mobile Device Management (MDM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mobile device management and endpoint support. Use keywords from the job description, such as 'Workspace ONE', 'iOS', and 'Android', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention specific tools and technologies you have worked with, like JAMF or Android Enterprise Manager, and how they relate to the position.
Showcase Your Technical Skills: In your application, provide examples of your technical expertise, particularly in 3rd line support and mobile endpoint engineering. Highlight any projects where you successfully managed mobile operating system deployments or configurations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT roles.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with tools like Workspace ONE, JAMF, and Azure. Highlight specific projects where you've successfully managed mobile device deployments or configurations.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of a 3rd Line Engineer in Mobile Device Management. Be ready to explain how your background aligns with managing incident queues, SLA management, and providing high-quality support.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex issues you've resolved in previous roles. Discuss your approach to troubleshooting and how you liaised with different teams to ensure effective issue resolution.
✨Emphasise Collaboration Skills
Since the role involves working closely with various stakeholders, be ready to share experiences that showcase your ability to collaborate effectively with technical teams, customers, and vendors.
