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For Companies At a Glance
- Tasks: Manage customer enquiries and support sales across two dynamic businesses.
- Company: Join Reward & Gifts Limited, a leading multichannel service provider.
- Benefits: Enjoy a competitive salary, hybrid work, and career development opportunities.
- Why this job: Be a key player in delivering exceptional customer experiences and grow your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Collaborative team culture with exposure to fast-growing ecommerce brands.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Heywood (Hybrid)
Company: Perfume Direct & Reward & Gifts Limited
Employment Type: Full-Time
About Reward & Gifts Limited
Reward & Gifts Limited is a multichannel service provider specialising in sourcing and supplying branded consumer and IT products—alongside a wide range of other goods—across the UK and Europe. Established in 2005 and headquartered in Manchester, the group proudly generates revenues exceeding £20 million. With strong partnerships with manufacturers and suppliers, we offer competitive pricing and exceptional delivery speeds, including next‑day UK delivery and fast global fulfilment. Our team prides itself on professionalism, integrity, and a commitment to outstanding service—core values that have supported years of sustained growth.
Our services include:
- Corporate rewards and employee incentives
- Sales incentives and promotional fulfilment
- Supplier integration solutions
- Marketplace sales across well-known platforms
- White-label shipment and fulfilment services
About Perfume Direct
Perfume Direct is a leading online retailer of fragrances and beauty products, offering customers top branded perfumes at competitive prices with exceptional customer service. With a strong ecommerce presence and a loyal customer base, Perfume Direct continues to grow year-on-year across multiple online platforms.
About the Role
This role will support both Reward & Gifts and Perfume Direct, providing a unique opportunity to work across two fast-growing, dynamic businesses. We are seeking an enthusiastic and customer-focused Customer Service & Sales Administrator to join our team. This full-time hybrid role is based in Heywood, with the flexibility to work from home on selected days.
You will act as a key point of contact for customers of both Perfume Direct and Reward & Gifts, ensuring all interactions reflect our high service standards. This is a vital role within the organisation and serves as a strong stepping stone into future opportunities across the group—including sales, purchasing, marketing, operations, and finance.
Key Responsibilities
- Manage customer enquiries for both Perfume Direct and Reward & Gifts via phone, email, live chat, and marketplace messaging
- Resolve customer issues professionally and promptly, ensuring exceptional satisfaction and retention
- Process orders, returns, and service requests with accuracy and attention to detail
- Support sales administration tasks including order processing, product listings, and marketplace communications
- Maintain accurate customer records using CRM and internal systems
- Assist with marketplace channels including Amazon, eBay, Mirakl, and other ecommerce platforms
- Work closely with internal teams to ensure swift issue resolution and a seamless end-to-end customer experience
- Uphold company values and contribute to a positive, customer‑centric working environment
Qualifications & Skills
- Experience in Customer Service, Customer Support, or a similar customer‑facing role
- Strong commitment to delivering excellent Customer Experience
- Excellent communication and interpersonal skills
- Problem-solving mindset and the ability to handle enquiries efficiently
- Proficiency with standard office software (Microsoft Office) and CRM/customer management platforms
- Ability to work independently and as part of a team in a hybrid environment
- Graduate calibre preferred
- Knowledge of Marketplace Management (Amazon, eBay, Mirakl) is highly desirable
- Experience in ecommerce, retail, or fragrance/beauty sectors is advantageous
What We Offer
- Competitive salary
- Hybrid working arrangement
- Career development opportunities across multiple departments
- Supportive and collaborative team culture
- Exposure to fast‑growing ecommerce brands and B2B operations
How to Apply
If you’re passionate about customer service and looking to grow your career in a successful and expanding group, we would love to hear from you. Please submit your CV and cover letter to our recruitment team - Email info@compudal.com
Customer Service & Sales Administrator employer: Compudal Ltd
Contact Detail:
Compudal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Administrator
✨Tip Number 1
Get to know the company inside out! Research Reward & Gifts Limited and Perfume Direct, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Customer Service & Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service & Sales Administrator role. Highlight any relevant customer service experience and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with Perfume Direct and Reward & Gifts, and how you can contribute to their success.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It shows you’re proactive and genuinely interested in joining our team. Plus, it helps us keep everything organised!
How to prepare for a job interview at Compudal Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Reward & Gifts Limited and Perfume Direct. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with E-commerce Platforms
Given the importance of marketplace management in this role, brush up on your knowledge of platforms like Amazon and eBay. Be ready to discuss any relevant experience you have and how you can contribute to enhancing their online presence.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, growth opportunities, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.