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- Tasks: Deliver excellent supporter care and process donations accurately for a leading charity.
- Company: Join Compton, the UK's top fundraising consultancy with a rich history.
- Benefits: Enjoy 25 days holiday, pension scheme, and professional development opportunities.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Passion for charity work, strong communication skills, and attention to detail required.
The predicted salary is between 28860 - 28860 £ per year.
Full time (5 days per week/ 37.5 hours)
Location: Royal Trinity Hospice - Clapham
Reporting to: Supporter Care Manager
Salary: £28,860
Contract: Permanent
ABOUT COMPTON
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations. Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make.
ABOUT OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM
Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends.
THE ROLE
Role Overview
The Fundraising Executive (Supporter Care) plays a vital role in delivering an excellent supporter experience for our client Trinity. Often the first point of contact for supporters, the role is central to building trust, ensuring accuracy, and reinforcing positive relationships through timely, professional, and warm communication.
Key Responsibilities
- Process income accurately and securely, including cash, cheques, credit/debit cards, CAF donations, and online donations via platforms such as GoCardless, JustGiving, Stripe and Enthuse.
- Ensure donors are thanked promptly and appropriately, liaising with Fundraising Managers as required to deliver a high quality stewardship experience.
- Carry out bank statement reconciliation, including the processing of standing orders, direct debits, online donations and legacies.
- Act as a first point of contact for the Fundraising Team by answering incoming telephone calls and responding to general email enquiries while maintaining Trinity’s clear tone of voice and communication style.
- Maintain accurate and up to date supporter records on the fundraising database, ensuring donor data, consent and Gift Aid information are recorded correctly.
- Work collaboratively with the wider Fundraising team, providing support across fundraising activities and income streams as required.
- Support and attend fundraising events, with occasional evening or weekend work.
- Work primarily office based, with some hybrid working days.
Experience, Knowledge and Skills
We are looking for someone who brings both professionalism and warmth to supporter care. You will ideally demonstrate:
- A genuine enthusiasm for representing a charity with integrity, professionalism, and authenticity.
- A passion for working as part of a team to deliver results that enable a charity to achieve its charitable objectives.
- Excellent verbal and written communication skills, with the ability to adapt tone appropriately.
- Strong attention to detail, particularly when processing income and handling financial data securely.
- Experience delivering excellent supporter care or customer service, either in a charitable or commercial setting.
- Proven organisational skills and the ability to manage multiple tasks accurately and efficiently.
- Experience using a CRM or fundraising database, ideally Beacon, to manage donor and client records.
- A good understanding of the importance of accurate data entry, especially in relation to consent and Gift Aid.
- Some knowledge of GDPR and data protection regulations governing donor communications and data management.
Working at Compton
- 25 days’ holiday + bank holidays, plus 1 extra day per year after 4 years’ service up to a maximum of 8 extra days.
- Company Pension Scheme (3% rising to 6% over time).
- Death-in-Service Benefit (life assurance).
- Employee Assistance Programme (including free counselling sessions).
- Training and development opportunities, including Compton conferences and workshops.
- A collaborative, supportive team that values learning, innovation, and the social impact of our work.
Equity, Diversity and Inclusion
Compton Fundraising is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and experiences.
How to Apply
Please submit covering letter and CV. Applications will only be considered via Charity Job.
Fundraising Executive (Supporter Care) in London employer: Compton Fundraising Consultants Ltd
Contact Detail:
Compton Fundraising Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Executive (Supporter Care) in London
✨Tip Number 1
Get to know the organisation! Research Royal Trinity Hospice and Compton to understand their values and mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for common interview questions, especially around supporter care and fundraising. Think of examples from your past experiences that showcase your skills and passion for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Fundraising Executive (Supporter Care) in London
Some tips for your application 🫡
Craft a Personal Covering Letter: When writing your covering letter, make it personal! Share why you're passionate about supporter care and how your values align with Compton's mission. This is your chance to show us your enthusiasm and personality!
Tailor Your CV: Don’t just send the same CV for every job! Tailor it to highlight your relevant experience in fundraising or customer service. We want to see how your skills match what we’re looking for in the Fundraising Executive role.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Use clear, concise language and adapt your tone to match the friendly vibe of our team!
Apply Through Our Website: Remember, we want to see your application through Charity Job, so don’t forget to submit your covering letter and CV there. It’s the best way for us to get your details and consider you for the role!
How to prepare for a job interview at Compton Fundraising Consultants Ltd
✨Know Your Stuff
Before the interview, make sure you research Compton and Royal Trinity Hospice thoroughly. Understand their mission, values, and recent fundraising campaigns. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Fundraising Executive (Supporter Care), excellent communication is key. Prepare examples of how you've effectively communicated with supporters or customers in the past. Be ready to demonstrate your ability to adapt your tone and style to suit different audiences.
✨Attention to Detail is Crucial
Given the role's focus on processing donations and maintaining accurate records, be prepared to discuss your experience with data entry and financial processes. Highlight any specific tools or databases you've used, and share how you ensure accuracy in your work.
✨Be Ready to Discuss Teamwork
Collaboration is essential in this role. Think of examples where you've worked as part of a team to achieve a common goal. Emphasise your ability to support colleagues and contribute positively to a team environment, especially in fundraising contexts.