Patient Flow Facilitator (Virtual Ward) in Wolverhampton

Compton Care is proud to provide care and support to those living with life limiting conditions through several dedicated but also interlinked services including our inpatient unit, community care, our living well centre, and supportive care services.

We are looking for a proactive and organised Patient Flow Facilitator to support safe, timely and person-centred transfers of care across our Community and Virtual Ward services. This is a key role within Compton Care, working closely with patients, families, acute hospital wards, community teams, social care and other system partners to help people receive the right care, in the right place, without unnecessary delay.

The successful candidate will be visible and responsive across acute ward areas, building strong relationships with NHS colleagues and wider partners to identify patients who may benefit from Compton Care support, remove barriers to discharge and maintain effective flow. You will need to be confident working directly with multidisciplinary teams, attending board rounds or discharge discussions where required, gathering accurate information, escalating delays appropriately and supporting clear communication with patients and those important to them.

This role will suit someone who is compassionate, confident and solution-focused, with experience in health or social care and an understanding of discharge planning, patient flow or care coordination. You will need excellent communication and organisational skills, the ability to manage competing priorities and the confidence to work across organisational boundaries. As the role requires regular presence in acute hospital wards and community settings, access to transport and the ability to travel across the local health and care system are essential.

You will play an important part in supporting safe and effective transitions of care, reducing avoidable delays, improving patient experience and strengthening partnership working between Compton Care and our NHS and social care colleagues.

What’s in it for you? Generous annual leave entitlement increasing with long service. A contributory pension scheme with salary sacrifice or transfer of NHS pension for those in patient facing roles. Death in service benefit at two times salary (for those not in an NHS pension scheme). Employee assistance programme and 24/7 GP access. Blue Light card accredited and access to a discount platform. Career progression and development opportunities. Free onsite car parking at Compton Hall.

About our recruitment process: Please note that we reserve the right to close a vacancy before the published closing date where applicant volume is high. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. It is also subject to satisfactory references and occupational health clearance.