Store Manager in Dudley

Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire. The charity’s annual running costs are £16 million, 70% of this running cost is funded through our stores, fundraising, and donations from our amazing supporters.

About the Role

We are looking for a passionate and experienced Retail Manager to lead our Compton charity shop in Dudley. This key role is crucial in supporting our charity's mission by generating vital income through the sale of donated goods. The store offers a variety of products ranging from clothing, furniture to homeware, all generously donated by our community. As a Store Manager, you’ll be responsible for the smooth day‑to‑day operation of the store. You will engage with customers, deliver exceptional service, and inspire your team to achieve our sales & profit targets. You will work alongside a wonderful team of volunteers, supporting both front‑of‑house and back‑of‑house activities. This is a full‑time role requiring 37.5 hours per week, with flexibility to work across any of our 7 trading days. You will support with managing the store’s rota and ensure optimal team performance.

Key Responsibilities

• Lead and manage the store team daily, including recruitment, training, and development.
• Drive store performance through commercial decision making to achieve KPIs including sales & profit targets and contribute to the charity’s income.
• Ensure we deliver a high level of customer service, building relationships with shoppers & donors, making them feel valued.
• Manage stock, including pricing, displaying, and deliver excellent store standards in line with company layout & merchandising guidelines.
• Manage the Store’s Health & Safety standards ensuring company policies & procedures are adhered to.
• Create and manage staff rotas to ensure smooth store operations.
• Provide leadership and support to the retail team and volunteers, promoting teamwork and a positive atmosphere.
• Use Microsoft Office and IT systems for cash handling, stock management, HR, Health & Safety & financial management processes.

What We’re Looking For

• Previous experience in a retail management role, leading and managing a team.
• Ability to recruit, train, and develop team members to maximize their potential.
• Proven track record of achieving sales targets and leading a team to success.
• Strong communication and interpersonal skills, with the ability to engage with customers and colleagues alike.
• IT literacy, including proficiency in Microsoft Office.
• A passion for retail and a desire to contribute to a cause that makes a real difference in people’s lives.

What We Offer

• Competitive salary and benefits package.
• 22 days annual leave (plus bank holidays), increasing with long service.
• Salary exchange pension scheme with a 5% employer contribution from day one, increasing to 7% after 3 years.
• Death in service benefit (2x salary).
• Staff discount across our coffee shops and other benefits.
• Access to the employee assistance program, including unlimited telephone counselling and 24/7 GP access.
• Blue Light Card discounts.
• Opportunities for career development through our in-house management training program.