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- Tasks: Help customers achieve their goals using CompTIA products and services while building strong relationships.
- Company: Join a leading advocate for the global IT ecosystem with a focus on innovation.
- Benefits: Enjoy unlimited PTO, health insurance, tuition reimbursement, and a supportive work culture.
- Why this job: Empower individuals in tech and make a real impact in their success stories.
- Qualifications: Strong communication skills and a proactive mindset; experience with CRM platforms is a plus.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 42000 - 52000 £ per year.
CompTIA is a leading voice and advocate for the global information technology ecosystem and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, philanthropy, and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.
Scope Summary
The Customer Success Manager assists customers in achieving their desired outcomes while using CompTIA products and services and engaging in CompTIA communities. The Customer Success team aims to provide exceptional personal service to our High Touch and Mid Touch B2B customers that will establish long-term, successful relationships with our partners, who will help us unlock tech industry opportunities for individuals worldwide.
Note - Candidate must be located in the United Kingdom, preferably London area.
Essential Duties and Responsibilities
- Ensure that high-touch and mid-touch B2B customers receive exceptional support and personal service experiences that establish long-term relationships with CompTIA, empowering and inspiring customers to achieve their goals and maximize the value of our products and services.
- Develop and apply strategies to retain existing customers and drive renewal rates by demonstrating value, addressing issues, and highlighting growth opportunities.
- Assist customers with the smooth adoption and integration of CompTIA products and services, ensuring a successful onboarding experience.
- Establish and maintain solid relationships with high-touch and mid-touch customers, serving as their primary point of contact and trusted advisor.
- Gather and analyze customer feedback and insights, providing actionable recommendations to internal teams to enhance the product or service.
- Serve as a customer advocate, relaying feedback, feature requests, and concerns to the appropriate internal teams for continuous improvement.
- Collaborate with customers to develop strategic success plans, aligning their goals with our products and service capabilities, and ensuring long-term success.
- Provide product training, ongoing guidance, and support to high-touch and mid-touch customers, helping them optimize their usage and achieve their desired outcomes.
- Proactively engage with high-touch and mid-touch customers to understand their needs, address concerns, and ensure their satisfaction with our products and services.
- Monitor and analyze customer metrics, such as adoption rates, usage patterns, and customer health scores, to identify trends, opportunities, and areas for improvement.
- Identify opportunities for upselling or cross-selling additional products and services to existing customers, maximizing revenue generation.
Key Performance Metrics
- Ability to independently facilitate direct customer sessions within 3-6 months of completing Customer Success onboarding.
- Ability to achieve CompTIA product mastery within one year.
- Complete professional development training, Gainsight Customer Success Manager – Level 1.
- Renewal Rate - Manager to add more details in the comment section.
Skills and Qualifications
- Problem-solving, proactive mindset.
- Excellent verbal and written communication skills.
- Detail-oriented and highly organized.
- Ability to maintain confidentiality.
- Experience with CS or CRM platform (i.e. Gainsight, Salesforce, etc.).
- Ability to take on contributor role within team projects, experience in this area a plus.
Education and/or Experience
- Degree preferred but not required for the role.
- 0-2 years of direct experience in related field.
Why Join Us
We’re a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We’re not just looking for employees, we’re looking for partners who share our vision and are eager to contribute to our purpose. If you’re ready to unlock your potential and reach new heights, join us today.
Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:
- Health, Dental, and Vision Insurance.
- Unlimited PTO & 15 Paid Holidays.
- Annual Company bonus up to 10%.
- 12 weeks of Paid Parental Leave.
- Retirement Plan.
- Spot Bonuses for going above & beyond.
- Tuition Reimbursement.
- Wellness Reimbursement.
- Student Loan Repayment.
- Broadband Stipend.
Salary range based on qualifications and experience - $57,000 - $65,000 and will be converted into local currency.
Customer Success Manager I in London employer: CompTIA
Contact Detail:
CompTIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager I in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CompTIA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding CompTIA's products and services inside out. Show us how you can help customers achieve their goals with these tools. The more you know, the more confident you'll feel!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly and build relationships. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at CompTIA.
We think you need these skills to ace Customer Success Manager I in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what CompTIA is looking for, especially in customer support and relationship building.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, give examples of how you've effectively communicated with customers in the past. This could be through emails, reports, or presentations – let us see your style!
Demonstrate Problem-Solving Abilities: We love a proactive mindset! Share specific instances where you’ve tackled challenges or improved processes for customers. This will show us that you can think on your feet and provide exceptional service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CompTIA
✨Know Your Customer Success Stuff
Make sure you brush up on customer success principles and strategies. Understand how to build long-term relationships and drive customer satisfaction, as this role is all about helping clients achieve their goals with CompTIA's products.
✨Show Off Your Communication Skills
Since you'll be the primary point of contact for customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially in resolving issues or providing support.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance metrics relevant to customer success, like renewal rates and customer health scores. Be prepared to discuss how you've used data to improve customer experiences or identify growth opportunities.
✨Demonstrate a Proactive Mindset
Think of ways you can go above and beyond for customers. During the interview, share examples of how you've proactively addressed customer needs or concerns in previous roles, showing that you're not just reactive but also forward-thinking.
