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- Tasks: Support customers in achieving their goals with CompTIA products and services.
- Company: Join a leading advocate for the global IT ecosystem.
- Benefits: Unlimited PTO, health insurance, bonuses, and tuition reimbursement.
- Why this job: Empower individuals and make a real impact in the tech industry.
- Qualifications: Strong communication skills and a proactive mindset; experience in customer success is a plus.
- Other info: Collaborative culture with excellent growth opportunities.
The predicted salary is between 42000 - 48000 £ per year.
CompTIA is a leading voice and advocate for the global information technology ecosystem and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens.
The Customer Success Manager assists customers in achieving their desired outcomes while using CompTIA products and services and engaging in CompTIA communities. The Customer Success team aims to provide exceptional personal service to our High Touch and Mid Touch B2B customers that will establish long-term, successful relationships with our partners.
Essential Duties and Responsibilities
- Ensure that high-touch and mid-touch B2B customers receive exceptional support and personal service experiences that establish long-term relationships with CompTIA.
- Develop and apply strategies to retain existing customers and drive renewal rates by demonstrating value, addressing issues, and highlighting growth opportunities.
- Assist customers with the smooth adoption and integration of CompTIA products and services, ensuring a successful onboarding experience.
- Establish and maintain solid relationships with high-touch and mid-touch customers, serving as their primary point of contact and trusted advisor.
- Gather and analyze customer feedback and insights, providing actionable recommendations to internal teams to enhance the product or service.
- Serve as a customer advocate, relaying feedback, feature requests, and concerns to the appropriate internal teams for continuous improvement.
- Collaborate with customers to develop strategic success plans, aligning their goals with our products and service capabilities.
- Provide product training, ongoing guidance, and support to high-touch and mid-touch customers.
- Proactively engage with high-touch and mid-touch customers to understand their needs, address concerns, and ensure their satisfaction.
- Monitor and analyze customer metrics to identify trends, opportunities, and areas for improvement.
- Identify opportunities for upselling or cross-selling additional products and services to existing customers.
Key Performance Metrics
- Ability to independently facilitate direct customer sessions within 3-6 months of completing Customer Success onboarding.
- Ability to achieve CompTIA product mastery within one year.
- Complete professional development training, Gainsight Customer Success Manager – Level 1.
Skills and Qualifications
- Problem-solving, proactive mindset.
- Excellent verbal and written communication skills.
- Detail-oriented and highly organized.
- Ability to maintain confidentiality.
- Experience with CS or CRM platform (i.e. Gainsight, Salesforce, etc.).
- Ability to take on contributor role within team projects.
Education and/or Experience
- Degree preferred but not required for the role.
- 0-2 years of direct experience in related field.
Why Join Us
We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We offer our employees a comprehensive suite of benefit offerings including:
- Health, Dental, and Vision Insurance.
- Unlimited PTO & 15 Paid Holidays.
- Annual Company bonus up to 10%.
- 12 weeks of Paid Parental Leave.
- Retirement Plan.
- Spot Bonuses for going above & beyond.
- Tuition Reimbursement.
- Wellness Reimbursement.
- Student Loan Repayment.
- Broadband Stipend.
Salary range based on qualifications and experience - $57,000 - $65,000 and will be converted into local currency.
Customer Success Manager I employer: CompTIA
Contact Detail:
CompTIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager I
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CompTIA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding CompTIA's products and services inside out. Show us how you can help customers achieve their goals with these tools. The more you know, the more confident you'll feel!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly and build relationships. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at CompTIA.
We think you need these skills to ace Customer Success Manager I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer support and relationship building.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Highlight Problem-Solving Abilities: We love a proactive mindset! Share examples of how you’ve tackled challenges in previous roles or projects. This will show us that you can think on your feet and provide exceptional service to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CompTIA
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build long-term relationships with clients and the importance of providing exceptional service. Familiarise yourself with CompTIA's products and services so you can discuss how they can help customers achieve their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your proactive mindset and how you can apply it to enhance customer satisfaction at CompTIA. This will demonstrate your ability to think on your feet and provide value.
✨Engage with Real Scenarios
Think about potential scenarios you might face as a Customer Success Manager. Be ready to discuss how you would handle specific customer situations, such as onboarding challenges or feedback implementation. This shows that you're not just knowledgeable but also ready to take action.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, customer success strategies, or how CompTIA measures success. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
