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- Tasks: Nurture relationships with French-speaking clients and ensure their success with our SaaS solutions.
- Company: Join a forward-thinking company dedicated to fighting financial crime.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping organisations create a safer world.
- Qualifications: Fluent in French with experience in customer success and relationship management.
- Other info: Be part of a dynamic team focused on innovation and impact.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals.
You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
- Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success.
- Be the dedicated contact and own the overall relationship with your clients.
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance.
Senior Customer Success Manage (French Speaking) employer: Complyadvantage
Contact Detail:
Complyadvantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manage (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of fighting financial crime.
✨Tip Number 3
Practice your pitch! We should be ready to explain how our experience aligns with the role. Highlight specific examples of how we've successfully managed customer relationships and driven success in previous positions.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role. It keeps us top of mind!
We think you need these skills to ace Senior Customer Success Manage (French Speaking)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you can nurture relationships and help clients achieve their goals. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience with SaaS solutions and any relevant skills that align with our mission to combat financial crime. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements. This will help us quickly understand how you can contribute to our team and support our French-speaking customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and helps us keep track of all candidates. Plus, it’s super easy and quick!
How to prepare for a job interview at Complyadvantage
✨Know Your Stuff
Make sure you understand the SaaS-based anti-money laundering solutions inside out. Familiarise yourself with the company's mission and how their products help combat financial crime. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Relationship Skills
As a Senior Customer Success Manager, building relationships is key. Prepare examples of how you've successfully nurtured client relationships in the past. Highlight your ability to be a trusted advisor and how you've helped clients achieve their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face with onboarding or customer adoption and how you would address them. This will demonstrate your proactive approach and strategic thinking.
✨Brush Up on Your French
Since this role requires French-speaking skills, practice your language proficiency. Be ready to switch to French during the interview if needed. This will not only showcase your language skills but also your readiness to engage with French-speaking clients.
