Principal Product Manager - Customer Risk

Reports to: Senior Product Director for Risk Applications.

About ComplyAdvantage: We are a leading SaaS provider that empowers fintech companies to navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering product teams to solve meaningful problems and create exceptional value for our customers.

As Principal Product Manager for one of our flagship risk applications, you will own the complete product strategy and roadmap for a critical business line. This senior individual‑contributor role gives you autonomy to shape the future of regulatory technology while partnering closely with engineering, design, and go‑to‑market teams to deliver transformative solutions for the fintech ecosystem.

Customer screening & ongoing monitoring are essential tools in an Anti‑Money Laundering (AML) program, designed to combat financial crime. Screening is the initial step of verifying a new customer's identity and checking it against global databases, sanctions lists, and watchlists to identify high‑risk individuals before starting a business relationship. Ongoing monitoring is the continuous process of assessing a customer's activity and risk profile over time to ensure their information remains current. These processes are crucial for regulatory compliance, helping financial institutions avoid severe penalties, fines, and reputational damage.

Key Responsibilities

• Define and execute product strategy for our Customer Screening & Ongoing Monitoring application, aligning product vision with business objectives and customer needs while maintaining full ownership of the product roadmap.
• Lead cross‑functional collaboration with your dedicated engineering squad, applying empowered product team principles to drive autonomous decision‑making and rapid value delivery.
• Drive product outcomes through rigorous metrics frameworks, establishing KPIs, success metrics, and measurement systems that connect product decisions to business impact.
• Shape go‑to‑market strategy and pricing models, partnering with sales, marketing, and customer success teams to optimise product positioning, packaging, and monetisation.
• Conduct deep competitive and market analysis to identify opportunities for differentiation and inform strategic product decisions.
• Influence platform and enabling services roadmaps, ensuring your product's needs are represented in shared infrastructure and capability planning.
• Champion customer‑centric product discovery, conducting regular customer interviews, analysing usage patterns, and synthesising insights into actionable product improvements.
• Leverage AI and emerging technologies to enhance product capabilities, improve user experiences, and create competitive advantages in the regulatory services space.
• Communicate product vision and progress to stakeholders at all levels, from engineering teams to executive leadership, with clarity and conviction.
• Establish product operations excellence, implementing modern product delivery tracking, experimentation frameworks, and continuous improvement processes.

Required Qualifications

• 8+ years of product management experience with at least 3 years in senior/principal IC roles owning complex B2B SaaS products.
• Proven track record of driving significant business outcomes through product strategy, with demonstrable impact on revenue, user adoption and/or market position.
• Deep expertise in metrics‑driven product management, including experience designing and implementing comprehensive measurement frameworks.
• Excellence in product discovery and customer research methodologies, with ability to translate insights into successful product strategies.
• Demonstrable experience with crafting a product from initial concept to market launch, blending innovation, meticulous planning, and strategic execution, supported by iterative development and crucial post‑launch analysis.
• Strong technical acumen to effectively partner with engineering teams on complex platform products.
• Experience with modern product delivery methodologies (continuous discovery, outcome‑based roadmaps, experimentation frameworks).
• Outstanding communication skills with ability to influence without authority across all organisational levels.
• Bachelor's degree in a relevant field; advanced degree preferred.

About You

• You’ve worked with regulatory technology, compliance platforms, or risk management solutions (though we value strong product fundamentals over specific domain expertise).
• You’ve successfully launched and scaled products in the fintech ecosystem and understand the unique challenges of this space.
• You’re familiar with AI/ML product integration and have ideas about how these technologies can transform user experiences.
• You’ve influenced platform or infrastructure teams while maintaining product autonomy, understanding how to balance shared services with product‑specific needs.
• You have experience with pricing strategy and product monetization models for enterprise SaaS, or you’re excited to develop this expertise.
• You’ve contributed to the product management community through writing, speaking, or mentoring, and enjoy sharing knowledge with others.

What Success Looks Like

• In 90 days: You’ve developed a deep understanding of our product, customers, and market. You’ve established relationships with key stakeholders and begun identifying high‑impact opportunities for product improvement.
• In 6 months: You’ve shipped meaningful product enhancements that demonstrate measurable impact on key metrics. Your product strategy is aligned with stakeholders, and you’re driving your squad with clear direction and purpose.
• In 12 months: You’ve built out our Customer Screening & Ongoing Monitoring application as a market‑leading solution with significant growth in adoption and revenue. You’ve established scalable product processes and frameworks that enable sustained innovation and continuous value delivery.

Why This Role Matters

This position sits at the intersection of product innovation and business strategy, with the autonomy to shape how thousands of fintech companies approach regulatory compliance. You’ll work on complex, meaningful problems that directly impact the financial services ecosystem’s ability to innovate responsibly. As a Principal Product Manager, you’ll have the rare combination of strategic influence and hands‑on product ownership, with the freedom to apply cutting‑edge product management practices while building solutions that matter. This role offers the opportunity to define not just what we build, but how we build it – establishing product excellence standards that will influence our entire organization.

What’s in it for you

• Competitive salary aligned to your skills and experience.
• Unlimited Time Off Policy – a work‑life balance and focus on our well‑being are critical to keeping us performing at our best.
• We embrace a hybrid approach that requires employees to be in the office for two days a week, fostering collaboration and enabling meaningful relationships.
• Opportunity to work on innovative projects with smart‑minded people keen to share their knowledge and continuously improve.
• Annual learning budget to drive your performance and career development.
• Company Pension Scheme.
• Company Health Care Plan.
• Travel – season ticket loan.
• Cycle‑to‑work scheme with Evans Cycles.

About us

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end‑to‑end platform and the world’s most comprehensive financial crime risk intelligence. With full‑stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7× more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj‑Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re‑engineered for the age of AI at complyadvantage.com.