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- Tasks: Manage relationships with French-speaking clients and ensure their success with our SaaS solutions.
- Company: Join a mission-driven company fighting financial crime with innovative technology.
- Benefits: Equity, unlimited time off, learning budget, and enhanced parental leave.
- Why this job: Make a real impact by helping businesses combat financial crime while growing your career.
- Qualifications: Fluent in French, strong relationship management skills, and a passion for customer success.
- Other info: Dynamic start-up environment with opportunities for professional growth and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Senior Customer Success Manager, you will:
- Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success.
- Be the dedicated contact and own the overall relationship with your clients.
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams.
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal.
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems.
- Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team.
- Play a primary role in shaping the product roadmap based on customer feedback.
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements.
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers.
About you:
- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate.
- French language proficiency at a native or near-native level.
- Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs.
- Understand your client’s business and drive value towards positive business outcomes.
- Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes.
- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
- Be a proactive self-starter that is self-directed and able to solve problems and execute independently.
- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines.
- Possess strong relationship management skills and the ability to coordinate across teams and build consensus.
- Ideally have previous project management experience and have worked in a start-up previously.
What’s in it for you?
- Equity as we want you to have a part of what we are building.
- Unlimited Time Off Policy to promote work-life balance and well-being.
- Annual learning budget to support professional growth.
- Budget to set up your home office upon joining.
- Enhanced parental leave and childcare benefits.
- Life insurance and medical coverage through BUPA, including pre-existing conditions.
- Pension contribution through The People's Pension.
About us:
Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence.
Senior Customer Success Manager (French Speaking) in London employer: Complyadvantage
Contact Detail:
Complyadvantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at ComplyAdvantage.
✨Tip Number 2
Prepare for the interview by understanding our mission and products. Show us how your skills can help fight financial crime and improve customer success. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your French! Since this role requires native-level proficiency, brush up on your language skills. You might even want to role-play customer scenarios in French to show off your communication prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Senior Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your genuine passion for helping customers achieve their goals. We want to see how you can be their advocate and drive positive outcomes!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Senior Customer Success Manager role. We love seeing how you connect your background to our mission.
Demonstrate Your Relationship Management Skills: Share examples of how you've successfully managed relationships with clients, especially at the C-Suite level. We’re looking for someone who can build trust and navigate complex stakeholder environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Complyadvantage
✨Know Your Product Inside Out
Before the interview, make sure you understand ComplyAdvantage's anti-money laundering solutions thoroughly. Familiarise yourself with how the platform works and the specific features that help clients combat financial crime. This knowledge will allow you to speak confidently about how you can support customers in utilising the product effectively.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships, especially with C-Suite stakeholders. Highlight how you’ve driven value for clients and resolved their issues. This will demonstrate your ability to nurture relationships and act as a trusted advisor.
✨Be Ready to Discuss Customer Outcomes
Think about how you can help clients achieve their goals using the platform. Be prepared to discuss strategies for increasing adoption and minimising churn. Showing that you’re fanatical about customer success will resonate well with the interviewers.
✨Demonstrate Your Proactive Nature
Share instances where you took the initiative to solve problems or improve processes in your previous roles. Emphasise your self-starter attitude and how it has led to positive outcomes for your clients. This aligns perfectly with the proactive approach they are looking for in a Senior Customer Success Manager.
