Principal Product Manager - Agentic Case Remediation in London

We are hiring a Principal Product Manager to own the Agentic Case Remediation product area within our Risk Applications tribe. This is a senior individual contributor role with genuine commercial accountability: you are responsible for business outcomes in your domain, not just delivery.

The product opportunity is specific and commercially significant. Compliance operations centres process enormous volumes of alerts, the vast majority of which are false positives. The centres are expensive, hard to staff, and their output is difficult to predict or scale. Through agentic remediation, 75-95% of false positives can be automatically resolved, dramatically reducing operational cost while making throughput more predictable and consistent.

This product already exists and is rolling out. It was originally built as add-on capability, proved its value quickly, and has become a successful product in its own right. The role exists because success demands dedicated senior product ownership: a PPM who can take a proven product through its next phase of growth, deepen its capabilities, and drive commercial adoption at scale.

ComplyAdvantage already has transaction monitoring, screening and risk intelligence products generating the alerts and cases that feed remediation. The agentic product sits on top of that existing infrastructure. Your job is to define where the autonomous resolution boundary moves next, build the capabilities that extend it, and demonstrate measurable ROI to buyers who care about operational cost, throughput and quality.

You will work within a dedicated squad alongside an engineering manager and engineers with AI/ML expertise. As PPM, you are the senior partner on product decisions in that squad: you own the customer requirements, the compliance context and the commercial logic. Your engineering counterpart owns architecture, model selection and implementation. You work as peers, but in Risk Apps the PPM sets the product specification.

You will operate within a structured product operating model with clear decision rights. The CPTO sets product vision; the Product Director builds the tribe-level roadmap; you translate your product area into executable plans with trackable returns. Each squad represents a significant investment, and you are expected to frame your product decisions as returns on that investment. If you have worked in organisations where product management is disciplined and commercially accountable, this will feel familiar. If you are looking for a role with full strategic autonomy and no governance framework, this is not the right fit.

What You Will Do

• Own agentic remediation as a product area with a GM mindset. Understand the competitive landscape, know the buyer, and be accountable for whether the product is working commercially.
• Build for the buyer. The buyer is a COO, CFO or Head of Operations looking at a compliance cost centre and asking how to make it more efficient and more predictable.
• Solve the trust problem. The barrier to wider adoption is not technology; it is trust. Buyers need confidence that an autonomous system will make decisions at least as good as their current processes.
• Work directly with customers and prospects. You will be the product voice in agentic remediation conversations with the field, working with Solutions Consulting, Customer Success and Sales.
• Drive requirements through a clear planning process. We work in six-week blocks.
• Manage cross-tribe dependencies. Agentic remediation depends on capabilities in our Data tribe and Platform tribe.
• Use AI in your own work. We expect PPMs to use AI-assisted workflows for requirements generation, competitive analysis and document production.

What We Are Looking For

Essential:

• 8+ years in product management, with at least 3 years in senior IC roles owning complex B2B SaaS products.
• Experience building products that involve AI/ML in production.
• Experience with products that automate high-volume operational workflows.
• Commercial credibility with enterprise buyers.
• A clear-eyed understanding of trust and explainability requirements for AI-driven automation.
• Demonstrable AI adoption in your own working practice.
• Experience operating within a structured product organisation.

Preferred:

• Experience taking a product from early traction through to scaled commercial adoption.
• Background in compliance operations, financial services or RegTech.
• Experience building AI products that automate decision-making in high-stakes or regulated domains.
• Familiarity with LLM-based agent orchestration and the practical challenges of deploying autonomous AI systems in production.

What Success Looks Like

At 60 days: You understand the product's current capabilities and roadmap, the competitive positioning, the buyer's cost and throughput problems, and how the operating model works.

At 4 months: You are driving the product roadmap with confidence.

At 8 months: The product is demonstrating growing commercial traction.

What’s in it for you?

• Competitive salary aligned to your skills and experience.
• Unlimited Time Off Policy.
• Hybrid approach requiring employees to be in the office for two days a week.
• Opportunity to work on innovative projects.
• Annual learning budget to drive your performance and career development.
• Company Pension Scheme.
• Company Health Care Plan.
• Travel - season ticket loan.
• Cycle to work scheme with Evans Cycles.

About us

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.