At a Glance
- Tasks: Nurture relationships with French-speaking clients and ensure their success with our anti-money laundering solutions.
- Company: Join a mission-driven tech company fighting financial crime with innovative SaaS solutions.
- Benefits: Enjoy equity, unlimited time off, learning budgets, and comprehensive health coverage.
- Other info: Dynamic startup environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping businesses combat financial crime while growing your career.
- Qualifications: Fluent in French, with experience in customer success and strong relationship management skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting‐edge solutions that help create a safer world and stop money from ending up in the hands of criminals.
You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Senior Customer Success Manager, you will:
- Manage a portfolio of strategic French‐speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success.
- Be the dedicated contact and own the overall relationship with your clients.
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams.
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal.
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems.
- Drive cross‐sell and upsell, expanding contract revenue in conjunction with the sales/account management team.
- Play a primary role in shaping the product roadmap based on customer feedback.
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements.
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers.
About you:
- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate.
- French language proficiency at a native or near‐native level.
- Be comfortable working with C‐Suite stakeholders, to understand their objectives and align our solutions to meet their needs.
- Understand your client's business and drive value towards positive business outcomes.
- Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes.
- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
- Be a proactive self‐starter that is self‐directed and able to solve problems and execute independently.
- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines.
- Possess strong relationship management skills and the ability to coordinate across teams and build consensus.
- Ideally have 2‐4 years in a similar role, with proven experience working with mid‐market accounts in a B2B environment.
- Ideally have previous project management experience and have worked in a start‐up previously.
What's in it for you?
- Equity as we want you to have a part of what we are building.
- Unlimited Time Off Policy to promote work‐life balance and well‐being.
- Annual learning budget to support professional growth.
- Budget to set up your home office upon joining.
- Enhanced parental leave and childcare benefits.
- Life insurance and medical coverage through BUPA, including pre‐existing conditions.
- Pension contribution through The People's Pension.
About us:
Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end‐to‐end platform and the world's most comprehensive financial crime risk intelligence. With full‐stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj‐Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re‐engineered for the age of AI at complyadvantage.com.
Customer Success Manager - French Speaking in London employer: ComplyAdvantage
ComplyAdvantage is an exceptional employer that prioritises employee well-being and professional growth, offering benefits such as unlimited time off, equity participation, and a hybrid work model that fosters collaboration. Located in London, the company provides a dynamic work culture where innovative minds come together to combat financial crime, ensuring that employees have access to an annual learning budget and enhanced parental leave. With a commitment to meaningful work and a supportive environment, ComplyAdvantage empowers its team to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - French Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ComplyAdvantage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ComplyAdvantage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - French Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ComplyAdvantage:Your cover letter is your chance to shine! Tell us why you want to work at ComplyAdvantage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ComplyAdvantage!
How to prepare for a job interview at ComplyAdvantage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
