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- Tasks: Help clients succeed with our anti-money laundering solutions and nurture customer relationships.
- Company: Join a leading SaaS provider revolutionising compliance for fintech companies.
- Benefits: Equity, unlimited time off, learning budget, and enhanced parental leave.
- Why this job: Make a real impact in fighting financial crime while growing your career.
- Qualifications: Passion for customers, tech interest, strong relationship management skills.
- Other info: Dynamic start-up environment with excellent growth opportunities and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Associate Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As an Associate Customer Success Manager, you will
- Manage a portfolio of customers, from onboarding to training to adoption and beyond
- Be the dedicated contact and own the overall relationship with your clients
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
- Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
- Play a primary role in shaping the product roadmap based on customer feedback
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
About you:
As an Associate Customer Success Manager, you will
- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
- Be a proactive self-starter that is self-directed and able to solve problems and execute independently
- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
- Possess strong relationship management skills and the ability to coordinate across teams and build consensus
- Ideally have previous project management experience and have worked in a start-up previously
What’s in it for you?
- Equity as we want you to have a part of what we are building
- Unlimited Time Off Policy to promote work-life balance and well-being
- Annual learning budget to support professional growth
- Budget to set up your home office upon joining
- Enhanced parental leave and childcare benefits
- Life insurance and medical coverage through BUPA, including pre-existing conditions
- Pension contribution through The People\’s Pension
About ComplyAdvantage: We\’re a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.
We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.
Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.
At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and will consider every application fairly.
We will handle your information in accordance with our Privacy Policy. For further information, please click here.
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Associate Customer Success Manager employer: Complyadvantage
Contact Detail:
Complyadvantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at ComplyAdvantage.
✨Tip Number 2
Prepare for the interview by understanding our products and how they help fight financial crime. Show us your passion for customer success and how you can be an advocate for our clients!
✨Tip Number 3
Practice your problem-solving skills! We love proactive self-starters, so think of examples where you've tackled challenges head-on and how you can apply that mindset to help our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we want to see your enthusiasm for joining our team!
We think you need these skills to ace Associate Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your enthusiasm for customer success in your application. We want to see that you’re fanatical about getting the right outcomes for clients and how you’ve advocated for them in the past.
Demonstrate Your Tech Savvy: Since we’re all about SaaS and tech, it’s a good idea to mention any experience you have with APIs or cloud platforms. Show us that you’re comfortable navigating technology and can help our customers do the same!
Highlight Your Problem-Solving Skills: We love proactive self-starters! In your application, share examples of how you’ve tackled challenges independently. This will show us that you can manage a varied workload and meet deadlines like a pro.
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description and relate your experiences directly to what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Complyadvantage
✨Know Your Customer Success Basics
Make sure you understand the fundamentals of customer success management. Brush up on how to nurture client relationships, manage onboarding processes, and drive product adoption. Being able to discuss these concepts confidently will show that you're ready to hit the ground running.
✨Show Your Passion for Customers
During the interview, express your genuine enthusiasm for helping customers achieve their goals. Share examples from your past experiences where you went above and beyond to ensure client satisfaction. This will demonstrate that you truly care about being an advocate for your clients.
✨Familiarise Yourself with the Tech
Since the role involves SaaS-based solutions, having a basic understanding of technology, APIs, and cloud platforms is crucial. Do some research on ComplyAdvantage’s products and be prepared to discuss how you can help clients leverage these tools effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple stakeholders. Think of specific situations where you successfully handled challenges in previous roles, and be ready to explain your thought process and outcomes.
