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For Companies At a Glance
- Tasks: Help customers with inquiries and troubleshoot issues in a fast-paced environment.
- Company: Join COMPLY, a leader in customer support services, dedicated to client satisfaction.
- Benefits: Enjoy potential career advancement, learning opportunities, and a dynamic team culture.
- Why this job: Be part of a supportive team that values your input and offers growth in your career.
- Qualifications: Bachelor’s degree preferred; customer service experience is a plus, especially in high-volume settings.
- Other info: Fluency in Mandarin and knowledge of CRM systems are advantageous.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Who Are We
Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.
Comply serves thousands of global financial services clients including broker‑dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on our offerings to power their compliance programs.
To learn more about Comply, visit comply.com.
The Role
Comply is seeking an experienced, polished, and customer‑focused Customer Support Representative to join our dynamic team and take our highly rated customer support services to the next level! In this role, you will be responsible for working with Technical Support and Product Teams to advocate our clients’ needs, manage their expectations, and gather customer feedback to improve processes. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a “How Can I Help” mindset, and thrives in a fast‑paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem‑solving comes naturally to you, and you strive to exceed customer support expectations, let’s connect!
The Career Opportunity
This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!
Responsibilities
- Respond efficiently to L1 customer inquiries and maintain exceptional customer satisfaction for the Comply platform.
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
- Prioritize incoming customer support cases in a high‑volume, fast‑paced environment.
- Manage support case details in our case tracking system.
- Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner.
- Collaborate daily with our L2 Support, L3 Support, and Product Development teams to represent our customers’ needs, both immediate and long‑term.
- Manage chat, phone and email cases simultaneously, prioritize tasks, and reach deadlines.
- Provide efficient productivity and exceed clients’ expectations for support.
Skills and Qualifications
- Must be open to work: 4 AM‑12 PM (GMT) Monday through Friday.
- Must be open to work: 9 AM‑5 PM (GMT) Monday through Friday.
- Bachelor’s Degree with 0‑3 years of work experience.
- Must be open to work evenings, occasional weekends, and/or holidays.
- Major in Accounting, Finance or Economics is a plus!
- Fluent in Mandarin is a plus!
- Excellent customer‑facing and communication skills, both written and verbal.
- Ability to accurately analyze and interpret data.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Ability to perform complex tasks and prioritize multiple projects.
- Previous experience in a high‑volume call environment and/or customer support role is a plus!
- Experience with Salesforce.com (or other CRM systems), SaaS technology, or MS Office is a plus!
To learn more about our values, mission and the wide‑range of perks offered to employees at Comply, visit https://www.comply.com/careers/.
Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.
Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
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Customer Support Representative - UK employer: Comply Enterprise, Inc.
Contact Detail:
Comply Enterprise, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - UK
✨Tip Number 1
Familiarise yourself with the specific platforms mentioned in the job description, such as ComplySci and MyRIACompliance. Understanding these tools will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common customer support scenarios. Being able to showcase your problem-solving abilities in real-time during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in high-volume environments. Think of specific examples where you successfully managed multiple tasks or cases simultaneously, as this is a key requirement for the role.
✨Tip Number 4
If you have any experience with CRM systems like Salesforce.com, be ready to talk about it. Highlighting your familiarity with these tools can give you an edge, especially since they are mentioned as a plus in the job description.
We think you need these skills to ace Customer Support Representative - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially in high-volume environments. Emphasise any skills related to troubleshooting, data analysis, and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've exceeded customer expectations in previous roles and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems like Salesforce.com, as well as any technical skills such as MS Office or Python. This will demonstrate your ability to adapt to the tools used by COMPLY.
Show Enthusiasm: Express your genuine excitement about helping customers and problem-solving in your application. Companies like COMPLY value candidates who have a positive attitude and a 'How Can I Help' mindset.
How to prepare for a job interview at Comply Enterprise, Inc.
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your passion for helping customers. Share specific examples of how you've gone above and beyond to resolve customer issues in previous roles, demonstrating your 'How Can I Help' attitude.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss scenarios where you successfully identified and resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Familiarise Yourself with the Products
Research COMPLY's platforms like ComplySci and MyRIACompliance before the interview. Understanding their features and common customer queries will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for a Fast-Paced Environment
Since the role involves managing multiple cases simultaneously, be ready to discuss how you prioritise tasks and manage time effectively. Share any tools or techniques you use to stay organised in high-pressure situations.
