At a Glance
- Tasks: Lead IT operations, ensuring service reliability and effective change governance.
- Company: Join Complii, a leader in safety and regulatory compliance services.
- Benefits: Excellent salary, 25 days holiday, birthday off, and a supportive work environment.
- Other info: Opportunity to shape IT operations at scale in a fast-growing company.
- Why this job: Make a real impact on IT operations and support business growth.
- Qualifications: Strong experience in IT operations and proven leadership skills.
The predicted salary is between 70000 - 90000 € per year.
At Complii, we are on the lookout for a Head of IT Operations to play a key role in ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth. If you enjoy bringing order to complexity, embedding robust operational frameworks, and acting as a senior escalation point during critical moments, this is a role where your leadership and judgement will have a visible and immediate impact.
You will play a critical role in owning the operational layer of IT, ensuring service reliability, effective change governance, and strong engagement with the wider business. From day one, the priority is strengthening operational maturity, reducing risk, and ensuring IT services scale in line with business ambition.
What you receive for joining us: We believe in rewarding accountability and operational leadership, which is why we offer an excellent salary. This includes 25 days holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with senior leaders who value clarity, structure, and dependable delivery.
Here is a look at some of the things you will be doing:
- Leading IT operational governance, including chairing the Change Control Board and ensuring changes are risk‑assessed, approved, and well communicated.
- Acting as senior escalation for incidents and major incidents, ensuring effective resolution, root cause analysis, and continuous improvement.
- Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks.
- Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth.
Can you show experience in some of these areas:
- Strong experience running IT operations in a multi‑site or fast‑growing environment, with a focus on service stability and operational maturity.
- Proven leadership of operational teams and third‑party vendors, with experience managing performance, cost, and service outcomes.
- Deep understanding of IT change, incident, and problem management, with a pragmatic approach to risk and governance.
- Excellent communication and stakeholder management skills, with the ability to translate operational performance into business‑focused outcomes.
If you feel you have the skills and drive to make an impact, even if you don’t meet every requirement above, we’d still love to hear from you. This role offers the opportunity to shape IT operations at scale and make a lasting difference as the business continues to grow.
Head of IT Operations in England employer: Complii
At Complii, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture, particularly for our Head of IT Operations role. With a focus on operational excellence and employee growth, we offer competitive salaries, generous holiday allowances, and the chance to work closely with senior leaders who value clarity and dependable delivery. Join us in shaping IT operations at scale while making a meaningful impact in a rapidly growing organisation dedicated to safety and regulatory compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Operations in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Head of IT Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your operational excellence stories. Think about times you've led teams through change or improved service reliability. We want to hear how you've tackled challenges and made a real impact!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Check out our website for openings at Complii, where you can really make a difference in IT operations and grow alongside the business.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of IT Operations in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT operations, especially in fast-growing environments. We want to see how your skills align with our focus on operational excellence and service reliability.
Showcase Leadership Experience:Don’t hold back on sharing your leadership journey! We’re keen to hear about your experience managing operational teams and third-party vendors. Highlight specific examples where you’ve driven performance and improved service outcomes.
Communicate Clearly:Your written application should reflect your excellent communication skills. Use clear and concise language to convey your ideas, and make sure to connect your operational achievements to business-focused outcomes. We love clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Complii
✨Know Your IT Operations Inside Out
Before the interview, brush up on your knowledge of IT operations, especially in multi-site or fast-growing environments. Be ready to discuss specific examples where you've ensured service stability and operational maturity, as this will show your understanding of the role's demands.
✨Demonstrate Leadership Skills
Prepare to share experiences where you've led operational teams or managed third-party vendors. Highlight how you’ve driven performance, cost management, and service outcomes. This will showcase your ability to lead effectively in a complex environment.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to explain how you've translated operational performance into business-focused outcomes, as this will resonate well with the interviewers.
✨Showcase Your Problem-Solving Approach
Be ready to discuss your experience with change, incident, and problem management. Share specific instances where you've applied a pragmatic approach to risk and governance, demonstrating your capability to handle critical moments effectively.
