At a Glance
- Tasks: Lead digital initiatives to enhance customer experiences and drive portal adoption.
- Company: Join Complii, a leader in safety and regulatory compliance services.
- Benefits: Excellent salary, car allowance, 25 days holiday, and birthday off.
- Other info: Collaborative environment with opportunities for growth and working with senior leaders.
- Why this job: Make a real impact on customer engagement and shape the future of digital experiences.
- Qualifications: Experience in project management or digital experience roles with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
At Complii, we are on the lookout for a Technology Digital Experience Lead to drive the adoption, enhancement, and delivery of our customer-facing digital capabilities, with a key focus on our customer portal and wider digital experience. This role focuses on coordinating customers, internal teams, and external vendors to ensure digital initiatives are delivered effectively, aligned to customer needs, and capable of supporting the continued growth of the business.
If you enjoy improving customer experiences through technology, managing digital initiatives across multiple stakeholders, and turning customer feedback into meaningful platform improvements, this is a role where your impact will be felt quickly and meaningfully. You will play a critical role in shaping the future of our customer portal and digital roadmap. From day one, the priority is driving customer adoption, managing portal enhancements and integrations, and ensuring digital solutions deliver real value to both customers and the wider business.
What you receive for joining us:
- Excellent salary plus a car allowance.
- 25 days’ holiday plus bank holidays.
- An additional day off for your birthday.
- A collaborative and supportive working environment.
- The opportunity to work closely with senior leaders who value ownership, communication, and customer-focused delivery.
Here is a look at some of the things you will be doing:
- Driving adoption and engagement of the customer portal by identifying opportunities to improve usability, customer experience, and digital value delivery.
- Managing relationships with vendors and internal stakeholders to coordinate portal enhancements, integrations, project timelines, and delivery priorities.
- Working with customers, marketing, and technology teams to gather requirements, define digital roadmaps, and prioritise customer-focused initiatives.
- Supporting the delivery, testing, rollout, and communication of new portal features, integrations, and customer experience improvements.
Can you show experience in some of these areas:
- Proven experience in Project Management, Product Management, Digital Experience, or similar customer-focused technology delivery roles.
- Strong experience working with customer-facing digital platforms, external vendors, SaaS solutions, and multiple stakeholder groups.
- Solid understanding of customer engagement, roadmap planning, integrations, APIs, and translating customer needs into structured delivery plans.
- A proactive, organised, and delivery-focused approach, with the ability to communicate effectively across both technical and non-technical audiences.
If you feel you have the skills and drive to make an impact, even if you don’t meet every requirement above, we’d still love to hear from you. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, and electrical divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to work across a growing and evolving digital landscape, helping shape customer-facing technology, improve customer engagement, and support the continued growth of the business.
Digital Experience Lead employer: Complii
At Complii, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values safety, operational excellence, and employee growth. As the Operations Field Manager in Gawcott, you'll lead a dedicated team while enjoying competitive benefits, including a vehicle allowance and generous holiday perks, all within a flexible onsite/hybrid work environment that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Experience Lead
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Complii looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital Experience Lead at Complii, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital Experience Lead
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Complii, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Complii and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Complii
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Complii might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Complii.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
