Head of Fraud and Transaction Monitoring (1LOD role)

THE COMPANY: Our client is a global banking group with offices based in Canary Wharf.

THE RESPONSIBILITIES:

• Monitoring fraud metrics and trends, proactively mitigating attacks, and ensuring new products and features are appropriately controlled and monitored from a fraud and financial crime perspective.
• Overseeing the effective and efficient management of transactional monitoring alerts, ensuring they are addressed within agreed SLAs.
• Collaborating with tech and product teams to minimise fraud opportunities at the product design stage and ensure any residual risks are appropriately controlled.
• Defining and supporting the implementation of the fraud and financial crime strategic roadmap, working closely with the MLRO and key stakeholders across the business.
• Building strong, collaborative relationships with the wider financial crime community, including industry peer groups, regulators, and external partners.
• Developing and delivering regular reporting and MI to influence and support key business decisions, highlighting areas of concern and driving the implementation of action plans as needed.
• Embedding a strong culture of financial crime compliance and awareness across the business, ensuring the response to incidents is swift, effective, and appropriate.
• Overseeing financial crime intelligence gathering, monitoring threats to the organisation, and addressing emerging risks.
• Leading the design and delivery of technology-driven fraud mitigation solutions, ensuring automated alerts cover a broad range of fraud typologies.
• Acting as the primary point of contact for identifying, managing, and resolving fraud and scams — including card fraud, account takeover, and authorised push payment scams — while ensuring losses remain within agreed targets.
• Supporting and overseeing the implementation of change initiatives, making prioritisation decisions to balance operational impact and strategic value.
• Driving customer education and awareness initiatives, ensuring effective warnings and protective measures are in place to reduce the risk of fraudulent activity.
• Working closely with the second line of defence and MLRO to complete assurance activities and remediate any identified issues or gaps.
• Supporting third-line audit activities and ensuring full cooperation with internal and external auditors.
• Reporting to senior management committees as required and deputising for senior management when appropriate.
• Being an outstanding people manager, empowering your split-site team to deliver high performance, fostering development, accountability, and a culture of continuous improvement.

EXPERIENCE REQUIRED:

• 1LOD Experience - seeking candidates who can drive the F&TM strategy and devise the TM rules with 3rd party vendors, not just for the current payments and cards world we live in and also the future (e.g. use of AI).
• 1LOD Financial Crime management, ideally in banking and payments space – 5 of which should have been in a managerial or leadership position.
• Must have leadership experience.
• Extensive Fraud and Transaction monitoring experience.
• Detailed understanding of Financial Crime typologies in the industry and current threats with reference to AML, TF, APP fraud, Sanctions evasion and wider risks.
• Demonstrable understanding of global Financial Crime regulations.
• Experience of managing regulatory engagement relating to Financial Crime, particularly in the UK but also in other geographies, GCC in particular.

For further information please contact Hannah Tabatabai.