At a Glance
- Tasks: Support financial advice firms with compliance, training, and operational efficiency.
- Company: Fintel Services, a leader in bespoke compliance support for financial firms.
- Benefits: Hybrid work model, professional development support, and free on-site parking.
- Other info: Join a dynamic team focused on continuous improvement and collaboration.
- Why this job: Make a real impact in the financial services sector while growing your career.
- Qualifications: Experience in financial services and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
As part of Fintel Services, we provide bespoke compliance and business support to directly authorised financial advice firms across Scotland, Northern Ireland and the North of England. Since 2000, we’ve delivered tailored regulatory guidance, file reviews, training and operational support to help firms strengthen professionalism, efficiency and profitability.
Internally, this role is called Senior Business Support Adviser, you will play an important role in supporting our member (financial advice) firms by delivering core services, maintaining strong working relationships, and helping to ensure compliance and operational efficiency.
What you'll do:
- Deliver core services including Criminal Record Checks, and Credit Checks.
- Support oversight of the Training & Competency Service, including monthly data collation, workload monitoring, report completion, and quality checks.
- Assist with the delivery of the "Academy" by identifying opportunities with members and conducting discovery calls where appropriate.
- Support process improvements by identifying efficiencies and contributing ideas for enhanced ways of working.
- Help develop team product knowledge through continuous learning and knowledge sharing.
- Support the production of accurate management information and income tracking data.
- Maintain and review core service procedures to ensure compliance with FCA requirements and internal processes.
- Handle telephone and email enquiries within agreed service levels, delivering excellent customer service and supporting call quality reviews.
- Identify opportunities to provide additional support services to members.
- Act as a point of contact during periods when the Business Support Manager is unavailable.
- Participate in and help coordinate team meetings and project calls.
- Represent the Business Support team in cross-departmental meetings and support collaborative working across the business.
- Carry out quality assurance checks to ensure service standards are maintained and risks are identified early.
- Share knowledge and ideas to support continuous improvement across the wider team.
- Maintain professional knowledge through ongoing professional development.
Your approach:
- Self-motivated and positive mindset.
- Ability to work effectively under pressure.
- Exceptional attention to detail.
- Strong communication and telephone skills.
- Curious and keen to learn.
- Desire to progress with relevant Financial Services qualifications - we'll support you with this!
Location: This is a hybrid role based at our Hamilton Office, Prospect House, Blantyre, Glasgow. You'll work in the office alongside team colleagues 3 times each week: Tuesday to Thursday. The office offers free on-site parking and convenient motorway access.
Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Senior Quality Assurance Specialist in Hamilton employer: Compliance First
Fintel Services is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on continuous learning and professional advancement, our hybrid role based in Hamilton provides the perfect balance of office interaction and flexibility, alongside benefits such as free on-site parking and easy access to major transport links. Join us to make a meaningful impact in the financial services sector while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quality Assurance Specialist in Hamilton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Senior Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Familiarise yourself with Fintel Services and their approach to compliance and business support. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interpersonal abilities, consider doing mock interviews with friends or family. Focus on articulating your experience in quality assurance and how it aligns with the needs of financial advice firms.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and keen to be part of our mission to support financial advice firms.
We think you need these skills to ace Senior Quality Assurance Specialist in Hamilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial services and quality assurance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and make sure there are no typos or errors. We love a well-presented application!
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re looking for a proactive approach, so let us know how you’ve identified efficiencies or improved processes in the past.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Compliance First
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services compliance and business operations. Familiarise yourself with the core services mentioned in the job description, like Criminal Record Checks and Credit Checks. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare to demonstrate these during the interview. Think of examples where you've successfully built relationships or resolved issues, especially in a customer service context. Practice articulating your thoughts clearly and confidently.
✨Be Proactive and Solutions-Focused
The company values a proactive approach, so come prepared with ideas for process improvements or efficiencies you’ve identified in previous roles. This shows that you’re not just a doer but also a thinker who can contribute to the team’s success.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, opportunities for professional development, or how they measure success in this role. It demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
