Value Engineer

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.

Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.

The Value Engineer exists to make the connection between Complexio’s platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies.

This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work — identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered.

Pre‑sale, you build the business case that justifies the investment decision. Post‑sale, you track and prove the value that was promised. Across the full lifecycle, you ensure that every Complexio customer can articulate — internally and externally — exactly what the platform is worth to their organisation. You will work alongside the CRO, Client Directors, and Solutions Consultants in customer‑facing engagements, and you will work internally with Product and Engineering to ensure that value realisation data feeds back into how Complexio builds and prioritises.

This is a high‑influence role at a company where the ability to quantify and communicate business value is a direct commercial differentiator.

• Value Discovery & Business Case Development

Lead structured value discovery engagements with prospective customers — working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap. Map customer operational workflows to Complexio’s platform capabilities, identifying the specific processes, hand‑offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact. Build rigorous, defensible business cases for Complexio deployments — quantifying value across dimensions including:

• Labour time recovered from manual task execution and coordination overhead
• Error and exception rates reduced through automated workflow execution
• Decision cycle times shortened through real‑time operational intelligence
• Revenue at risk protected through earlier identification of operational exceptions
• Cost of delay reduced across procurement, chartering, scheduling, and operational workflows
• Compliance and audit cost reduced through automated logging and traceability

Translate business case outputs into executive‑ready materials — CFO‑grade financial models, board‑level summaries, and ROI one‑pagers that withstand scrutiny from finance and procurement stakeholders. Validate assumptions with customers through structured interviews, data analysis, and process observation — never building a business case on hypotheticals that will be challenged at approval.

• Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles — joining customer engagements specifically to lead the value and business case workstream.
• Run executive value workshops with customer C‑suite and operational leadership — structured sessions that move from pain identification through to quantified opportunity in a single engagement.
• Produce deal‑specific value narratives and ROI models that are calibrated to each customer’s operational context, financial metrics, and internal approval process.
• Equip the sales team with reusable value frameworks, benchmark data, and industry‑specific ROI models that accelerate deal cycles across similar customer profiles.
• Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms.

• Own the value realisation framework for Complexio’s customer base — defining how value is tracked, measured, and reported from deployment through to steady‑state operation.
• Establish baseline metrics with customers at the point of deployment — agreeing the operational and financial KPIs against which Complexio’s impact will be measured.
• Conduct regular value reviews with customers — producing clear, evidence‑based reports that document what has been delivered against what was committed.
• Work with Client Directors to use value realisation data as the foundation for renewal and expansion conversations — replacing opinion‑based selling with evidence‑based commercial discussions.
• Identify accounts where realised value is below expectation and work with Delivery, Product, and Customer Success to understand and address the root cause.

• Build and maintain Complexio’s value benchmark library — a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities.
• Develop sector‑specific value models for Complexio’s primary markets — maritime operations, energy trading, industrial workflow management — grounded in real customer data and validated against industry benchmarks.
• Track and analyse how value accrues over time across the customer base — identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes.
• Monitor competitive value positioning — understanding how Complexio’s ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes.

• Build and maintain a value engineering toolkit accessible to the broader commercial team — including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates.
• Train and coach Client Directors and Sales on value‑based selling techniques — shifting conversations from feature discussion to business outcome quantification.
• Partner with Product and Engineering to ensure that Complexio’s platform instrumentation supports value measurement — advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers.
• Feed value data and customer outcome evidence back into Complexio’s product prioritisation process — ensuring the roadmap is guided by where the platform creates the most demonstrable impact.

• Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor — not as a vendor representative.
• Lead or co‑lead executive value presentations and business case reviews at board and C‑suite level — with the financial and operational rigour to withstand challenge from sophisticated buyers.
• Shadow Co‑CEOs and the CRO in strategic customer engagements as required — providing the value and ROI narrative in high‑stakes commercial discussions.
• Build long‑term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors.

• 6+ years in a value engineering, value advisory, business value consulting, or management consulting role — ideally with direct experience in enterprise software, process automation, or AI/data platform contexts.
• Demonstrable experience building and presenting rigorous business cases and ROI models to C‑suite and finance stakeholders — models that have withstood scrutiny and influenced major investment decisions.
• Strong financial modelling capability — comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes.
• Deep understanding of how large enterprises make investment decisions — approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship.
• Excellent communication and executive presence — able to present complex financial and operational analysis to a CFO or COO with clarity, confidence, and credibility.
• Experience conducting operational process analysis — understanding where time, cost, and risk accumulate in complex workflows and quantifying the improvement opportunity.
• Commercially aware — you understand how value engineering contributes to deal velocity, win rates, expansion, and retention, and you operate with that commercial consciousness.

• Experience in the maritime, shipping, energy, or industrial sectors — operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows.
• Background in a value engineering function at a recognised enterprise software company — the Value Engineer role at ServiceNow, the Value Engineer function at Celonis, the Value Advisor discipline at SAP, the Business Value Consultant practice at Salesforce, or equivalent programmes at enterprise software vendors where value quantification is a defined commercial discipline.
• Experience with process mining, workflow analytics, or operational intelligence tools — and the ability to use data outputs to construct value narratives.
• Familiarity with AI automation economics — understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI‑driven workflows.
• Experience building value benchmark databases and sector-specific ROI frameworks from scratch.

• Rigorous and credible — your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny.
• A skilled interviewer and listener — you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated.
• Commercially motivated — you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor.
• Independently minded — you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism.
• A strong writer and presenter — you produce executive materials that are clear, well‑structured, and visually compelling; you do not hide weak analysis behind impressive slides.
• Intellectually curious about how industries operate — you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle.
• A builder — Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale.

• A foundational role — you will build Complexio’s value engineering function from the ground up, creating the frameworks, benchmarks, and tools that will define how the company communicates and proves value across its customer base.
• Direct commercial impact — your work will be in the room for the most important deals Complexio closes.
• Competitive compensation with a performance‑related component tied to commercial outcomes.
• Equity participation aligned to Complexio’s growth trajectory.
• Direct access to CRO and Co‑CEO leadership, and close collaboration with Product and Engineering.
• A technically ambitious, operationally serious environment — the customers are sophisticated, the problems are real, and the value opportunity is large.