About Complexio
Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems.
Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.
Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.
Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes.
A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.
We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.
About the role:
We’re looking for an Operations Team Lead to own production. Not just keep it running, but build a system that scales.
You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving.
This is a hands‑on role. You’ll shape process, lead incidents, build the team, and move us from reactive firefighting to proactive reliability engineering.
What You’ll Own
Production
- Stability and availability of all live systems
- Operational readiness for new releases
- Safe production access and change coordination
Production is a high-discipline environment. You make sure it stays that way.
Incident Management
You own the full lifecycle:
- High‑signal alerting and fast detection
- Structured incident response
- Clear internal and customer communication
- Blameless postmortems
- Systemic fixes that prevent repeats
Goal: Fast recovery. Fewer recurring incidents.
On‑Call
- Design sustainable rotations
- Clear escalation paths
- Defined severity levels
- Strong runbooks
- No burnout culture
Someone accountable is always reachable. Escalations are fast and predictable.
Monitoring & Reliability
- Define SLIs/SLOs for critical systems
- Improve visibility across availability, latency, errors, and saturation
- Track MTTR, incident frequency, and escalation trends
- Drive reliability roadmap initiatives
We measure reliability, and improve it continuously.
Team Leadership
- Lead and grow the Operations team
- Set clear standards and KPIs
- Build a culture of ownership and accountability
- Raise the bar on operational discipline
You’re responsible for both system performance and team performance.
What We’re Looking For
- Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
- Prior experience leading technical teams
- Deep hands‑on incident management experience
- Strong observability and reliability mindset
- Calm under pressure, clear in communication
- Systems thinker, fixes root causes, not symptoms
How We Think
- Production is sacred.
- Clear ownership beats ambiguity.
- Blameless culture, high accountability.
- Fix systems, not people.
- Reliability is a product feature.
#J-18808-Ljbffr
Operations Team Lead (Production & Reliability) in South Shields employer: Complexio
At Complexio, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge AI solutions that transform industries. Located in a vibrant area with access to leading maritime partners, we offer a collaborative environment where your contributions directly impact our mission to close the automation gap for enterprises worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Lead (Production & Reliability) in South Shields
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Complexio, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Complexio specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Complexio
✨Know Your Manufacturing Processes
Before you walk into the interview with Complexio, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Complexio value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
