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- Tasks: Lead production stability and reliability, ensuring systems run smoothly and efficiently.
- Company: Join Complexio, a pioneering AI company transforming business automation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing system reliability and leading a dynamic team.
- Qualifications: Experience in SRE, DevOps, or Production Engineering with strong leadership skills.
- Other info: Embrace a blameless culture focused on continuous improvement and accountability.
The predicted salary is between 36000 - 60000 £ per year.
Complexio is Foundational AI that works to automate business activities by ingesting whole company data – both structured and unstructured – and making sense of it. Using proprietary models and algorithms, Complexio forms a deep understanding of how humans are interacting and using it. Automation can then replicate and improve these actions independently. Complexio is a joint venture between Hafnia and SÃmbolo, in partnership with Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan.
We’re looking for an Operations Team Lead to own production. Not just keep it running, but build a system that scales. You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving. This is a hands-on role. You’ll shape process, lead incidents, build the team, and move us from reactive firefighting to proactive reliability engineering.
What You’ll Own
- Production stability and availability of all live systems
- Operational readiness for new releases
- Safe production access and change coordination
Production is a high-discipline environment. You make sure it stays that way.
Incident Management
You own the full lifecycle:
- High-signal alerting and fast detection
- Structured incident response
- Clear internal and customer communication
- Blameless postmortems
- Systemic fixes that prevent repeats
Goal: Fast recovery. Fewer recurring incidents.
On-Call
- Design sustainable rotations
- Clear escalation paths
- Defined severity levels
- Strong runbooks
- No burnout culture
Someone accountable is always reachable. Escalations are fast and predictable.
Monitoring & Reliability
- Define SLIs/SLOs for critical systems
- Improve visibility across availability, latency, errors, and saturation
- Track MTTR, incident frequency, and escalation trends
- Drive reliability roadmap initiatives
We measure reliability and improve it continuously.
Team Leadership
- Lead and grow the Operations team
- Set clear standards and KPIs
- Build a culture of ownership and accountability
- Raise the bar on operational discipline
You’re responsible for both system performance and team performance.
Requirements
What We’re Looking For
- Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
- Prior experience leading technical teams
- Deep hands-on incident management experience
- Strong observability and reliability mindset
- Calm under pressure, clear in communication
- Systems thinker, fixes root causes, not symptoms
How We Think
- Production is sacred.
- Clear ownership beats ambiguity.
- Blameless culture, high accountability.
- Fix systems, not people.
- Reliability is a product feature.
Operations Team Lead (Production & Reliability) employer: Complexio
Contact Detail:
Complexio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Lead (Production & Reliability)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and reliability. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your hands-on experience! When discussing your background, highlight specific incidents you've managed and how you improved systems. This will demonstrate your ability to lead and enhance production reliability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Team Lead (Production & Reliability)
Some tips for your application 🫡
Show Your Passion for Production: When you’re writing your application, let us see your enthusiasm for production and reliability. Share specific examples of how you've improved systems in the past or tackled incidents head-on. We love to see candidates who are genuinely excited about making production reliable and efficient!
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your achievements and skills. Remember, we want to see your experience shine without wading through unnecessary fluff.
Tailor Your Application: Don’t just send a generic application. Tailor it to the Operations Team Lead role by aligning your skills and experiences with the job description. Highlight your leadership experience and your approach to incident management. This shows us that you understand what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we do at Complexio. We can’t wait to hear from you!
How to prepare for a job interview at Complexio
✨Know Your Stuff
Make sure you understand the core principles of SRE, DevOps, and Production Engineering. Brush up on your knowledge about incident management and reliability metrics like SLIs and SLOs. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed incidents. Highlight how you built a culture of accountability and ownership within your team. This is crucial for the Operations Team Lead role, so be ready to demonstrate your leadership style and how it aligns with their values.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills under pressure. Think about how you would handle a major incident or improve system reliability. Practising these scenarios beforehand can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to operational excellence and reliability. Inquire about their current challenges and how they envision the Operations Team Lead contributing to their goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.