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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption for innovative AI solutions.
- Company: Join Complexio, a cutting-edge AI platform redefining enterprise productivity.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a key player in transforming businesses with advanced automation technology.
- Qualifications: 5+ years in SaaS or AI, strong communication skills, and a self-starter attitude.
- Other info: Dynamic startup environment with potential for significant career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Complexio's Foundational AI platform automates business processes by ingesting and understanding complete enterprise data - both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.
Established as a joint venture between Hafnia and SĂmbolo - with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport - Complexio is redefining enterprise productivity through context-aware, privacyâfirst automation.
Purpose of the Role
The CSAM owns the endâtoâend customer relationship â from onboarding and adoption to renewal and expansion. They act as both a strategic advisor (helping customers extract value from Complexio's Understand and Automate products) and a commercial partner (driving renewals, expansions, and longâterm growth).
Key Responsibilities
- Customer Success (Value & Outcomes)
- Lead customer onboarding and ensure seamless deployment of Understand and Automate products.
- Drive product adoption and ensure customers achieve measurable ROI.
- Translate Complexio's insights into business outcomes (automation savings, process improvements).
- Monitor usage and proactively address churn risk.
- Gather feedback and work crossâfunctionally with Product and Engineering.
- Account Management (Revenue & Growth)
- Own renewals, contract extensions, and pricing discussions.
- Identify and convert expansion opportunities (additional users, data sources, business units).
- Maintain accurate account plans and forecasts.
- Build executive relationships and act as the main commercial contact.
- CrossâFunctional Collaboration
- Partner with Delivery, Product, and Data Science to align on timelines and priorities.
- Collaborate with Marketing for case studies and value stories.
- Provide structured customer intelligence to leadership.
Key Metrics (KPIs)
- Adoption & Engagement: % of active users / % of features adopted
- Customer Value: Number of automations delivered per account / timeâtoâfirst automation
- Retention & Growth: Renewal rate / Net Revenue Retention (NRR) / Expansion ARR
- Customer Satisfaction: NPS / qualitative feedback
- Internal Execution: Account plan accuracy / forecast precision
Ideal Background
- 5+ years in enterprise SaaS or AI/automation platforms.
- Experience managing enterprise or industrial accounts with both technical and business stakeholders.
- Strong analytical and commercial acumen.
- Excellent communicator across Câlevel, operations, and technical teams.
- Selfâstarter comfortable in a fastâpaced startup environment.
Seniority Level: MidâSenior level
Employment Type: Fullâtime
Industries: Software Development
Customer Success & Account Manager (CSAM) in London employer: Complexio
Contact Detail:
Complexio Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success & Account Manager (CSAM) in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you know what they do and how you can help their customers succeed with Complexio's platform.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success & Account Manager. Highlight your past successes in driving customer value and growth.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Success & Account Manager (CSAM) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success & Account Manager. Highlight your experience in enterprise SaaS or AI/automation platforms, and donât forget to showcase your analytical skills and ability to manage relationships with both technical and business stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre passionate about customer success and how you can drive value for our clients. Be specific about your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: As a CSAM, you'll need to communicate effectively across various teams. In your application, give examples of how you've successfully collaborated with different departments or stakeholders. This will show us that you can bridge the gap between technical and commercial aspects.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Complexio
â¨Know the Product Inside Out
Before your interview, make sure you understand Complexio's Understand and Automate products thoroughly. Familiarise yourself with how these tools can drive customer success and ROI. This knowledge will help you demonstrate your ability to translate insights into business outcomes during the interview.
â¨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships, driven product adoption, or addressed churn risks. Highlighting your experience in onboarding and ensuring seamless deployment will resonate well with the interviewers.
â¨Demonstrate Analytical Skills
Since the role requires strong analytical acumen, be ready to discuss how you've used data to inform decisions in previous positions. Bring examples of how you've monitored usage metrics or gathered feedback to improve customer satisfaction and drive renewals.
â¨Prepare for Cross-Functional Collaboration Questions
Expect questions about how youâve worked with different teams in the past. Be prepared to share instances where you collaborated with product, engineering, or marketing to achieve customer success. This will show that you can effectively partner across functions to align on priorities.
