At a Glance
- Tasks: Lead operations to ensure production systems are reliable, observable, and continuously improving.
- Company: Join Complexio, the intelligence layer for enterprise AI, transforming how businesses operate.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation across industries.
- Why this job: Make a real impact by enhancing operational excellence in a fast-paced tech environment.
- Qualifications: Experience in SRE, DevOps, or Production Engineering with strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
About Complexio
Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems.
Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.
Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.
Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes.
A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.
We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.
About the role:
We're looking for an Operations Team Lead to own production. Not just keep it running, but build a system that scales.
You'll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving.
This is a hands-on role. You'll shape process, lead incidents, build the team, and move us from reactive firefighting to proactive reliability engineering.
What You'll Own
Production
- Stability and availability of all live systems
- Operational readiness for new releases
- Safe production access and change coordination
Production is a high-discipline environment. You make sure it stays that way.
Incident Management
You own the full lifecycle:
- High-signal alerting and fast detection
- Structured incident response
- Clear internal and customer communication
- Blameless postmortems
- Systemic fixes that prevent repeats
Goal: Fast recovery. Fewer recurring incidents.
On-Call
- Design sustainable rotations
- Clear escalation paths
- Defined severity levels
- Strong runbooks
- No burnout culture
Someone accountable is always reachable. Escalations are fast and predictable.
Monitoring & Reliability
- Define SLIs/SLOs for critical systems
- Improve visibility across availability, latency, errors, and saturation
- Track MTTR, incident frequency, and escalation trends
- Drive reliability roadmap initiatives
We measure reliability, and improve it continuously.
Team Leadership
- Lead and grow the Operations team
- Set clear standards and KPIs
- Build a culture of ownership and accountability
- Raise the bar on operational discipline
You're responsible for both system performance and team performance.
What We're Looking For
- Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
- Prior experience leading technical teams
- Deep hands-on incident management experience
- Strong observability and reliability mindset
- Calm under pressure, clear in communication
- Systems thinker, fixes root causes, not symptoms
How We Think
- Production is sacred.
- Clear ownership beats ambiguity.
- Blameless culture, high accountability.
- Fix systems, not people.
- Reliability is a product feature.
Operations Team Lead (Production & Reliability) in Hull employer: Complexio
At Complexio, we pride ourselves on being an exceptional employer that fosters a culture of innovation and accountability. As an Operations Team Lead, you'll not only lead a dedicated team but also play a pivotal role in shaping the future of enterprise AI within a dynamic and rapidly scaling environment. With a strong emphasis on employee growth, we offer opportunities for professional development and a supportive atmosphere that values clear communication and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Lead (Production & Reliability) in Hull
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Complexio or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Complexio.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Complexio.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Complexio that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Operations Team Lead (Production & Reliability) in Hull
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Complexio.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Complexio and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Complexio
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Complexio uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
