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For Companies At a Glance
- Tasks: Lead production operations, ensuring systems are reliable and continuously improving.
- Company: Join Complexio, a cutting-edge AI platform transforming enterprise operations.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing operational excellence in a dynamic tech environment.
- Qualifications: Experience in SRE, DevOps, or Production Engineering with strong leadership skills.
- Other info: Be part of a blameless culture that values accountability and continuous improvement.
The predicted salary is between 60000 - 80000 £ per year.
About Complexio
Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.
Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.
Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and SÃmbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.
About the role:
We’re looking for an Operations Team Lead to own production. Not just keep it running, but build a system that scales. You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving. This is a hands-on role. You’ll shape process, lead incidents, build the team, and move us from reactive firefighting to proactive reliability engineering.
What You’ll Own
- Production
- Stability and availability of all live systems
- Operational readiness for new releases
- Safe production access and change coordination
- Production is a high-discipline environment. You make sure it stays that way.
- Incident Management
- You own the full lifecycle:
- High-signal alerting and fast detection
- Structured incident response
- Clear internal and customer communication
- Blameless postmortems
- Systemic fixes that prevent repeats
- Goal: Fast recovery. Fewer recurring incidents.
- On-Call
- Design sustainable rotations
- Clear escalation paths
- Defined severity levels
- Strong runbooks
- No burnout culture
- Someone accountable is always reachable. Escalations are fast and predictable.
- Monitoring & Reliability
- Define SLIs/SLOs for critical systems
- Improve visibility across availability, latency, errors, and saturation
- Track MTTR, incident frequency, and escalation trends
- Drive reliability roadmap initiatives
- We measure reliability, and improve it continuously.
- Team Leadership
- Lead and grow the Operations team
- Set clear standards and KPIs
- Build a culture of ownership and accountability
- Raise the bar on operational discipline
- You’re responsible for both system performance and team performance.
What We’re Looking For
- Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
- Prior experience leading technical teams
- Deep hands-on incident management experience
- Strong observability and reliability mindset
- Calm under pressure, clear in communication
- Systems thinker, fixes root causes, not symptoms
How We Think
- Production is sacred.
- Clear ownership beats ambiguity.
- Blameless culture, high accountability.
- Fix systems, not people.
- Reliability is a product feature.
Operations Team Lead (Production & Reliability) in Dartford employer: Complexio
Contact Detail:
Complexio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Lead (Production & Reliability) in Dartford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and reliability. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific incidents you've managed, how you improved systems, and the impact of your leadership. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Complexio.
We think you need these skills to ace Operations Team Lead (Production & Reliability) in Dartford
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let us see your enthusiasm for operational excellence. Share specific examples of how you've improved systems or processes in the past. We love candidates who can demonstrate a proactive approach to reliability and production.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your key achievements and skills related to incident management and team leadership.
Tailor Your Application: Don’t just send a generic application. Tailor it to our job description by using relevant keywords and phrases. Show us that you understand what we’re looking for in an Operations Team Lead and how your experience aligns with our needs.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Complexio
✨Know the Company Inside Out
Before your interview, dive deep into Complexio's mission and values. Understand how their platform works and the challenges they aim to solve in enterprise AI. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in SRE, DevOps, or Production Engineering. Bring specific examples of past incidents you've managed and how you improved system reliability. Highlight your hands-on approach and any metrics that demonstrate your success in previous roles.
✨Demonstrate Leadership Skills
As an Operations Team Lead, you'll need to lead and grow a team. Share your experiences in building a culture of accountability and ownership. Discuss how you've set clear standards and KPIs in the past, and be ready to explain how you would apply these principles at Complexio.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to manage incidents or improve operational processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly convey your thought process.