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- Tasks: Be the first point of contact for clients and support legal teams with administrative tasks.
- Company: Join Complex Law, a fast-growing legal practice with a client-first approach.
- Benefits: Enjoy a competitive salary, paid gym membership, and ongoing professional development.
- Why this job: Kickstart your legal career in a dynamic environment with full training provided.
- Qualifications: Strong communication skills and a proactive mindset; customer service experience is a plus.
- Other info: Opportunities for growth within a supportive team in a modern Liverpool office.
The predicted salary is between 28800 - 43200 £ per year.
Location: Liverpool (Office-based)
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm
Salary: Competitive, with benefits including paid gym membership
Start Date: ASAP
Department: First Response Team
About Us
Complex Law is a fast-growing legal practice recognised for its dynamic approach and client-first ethos. As we continue our unprecedented growth, we are expanding our First Response Department to ensure we provide timely, professional, and effective support to every client from first contact.
The Role
We are seeking an enthusiastic Legal Support Associate to join our First Response Team. This is a key role for someone who enjoys speaking to people, thrives in a busy environment, and is passionate about starting (or progressing) a career in the legal profession. This role is ideal for candidates with a call centre or customer service background, or those looking for their first step into the legal industry.
Key Responsibilities
- Act as the first point of contact for all incoming calls and client enquiries
- Respond promptly and professionally to email queries
- Carry out routine file audits and assist in maintaining data accuracy
- Check and verify client identification and other legal documentation
- Log, update, and manage client information using internal systems
- Work collaboratively with legal teams to ensure smooth case handovers
- Provide administrative and clerical support to the wider business as required
- Uphold the firm's commitment to exceptional client care and confidentiality
What We’re Looking For
- Excellent communication skills, both verbal and written
- Confident phone manner and strong interpersonal skills
- Attention to detail and the ability to manage multiple tasks
- Strong IT literacy, including email, document handling, and case management systems
- A proactive and team-oriented mindset
- Previous customer service or call centre experience is highly desirable
- No previous legal experience required – full training will be provided
What We Offer
- Full training and ongoing professional development
- Paid gym membership
- A supportive team environment in a modern Liverpool office
- Opportunities to grow within a rapidly expanding law firm
- Exposure to various areas of law through a busy, hands-on role
If you’re ready to take your first step into the legal world or build on your customer service experience in a new and exciting setting, we want to hear from you.
Legal Support Associate in Liverpool employer: Complex Law
Contact Detail:
Complex Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Support Associate in Liverpool
✨Tip Number 1
Get to know the company! Research Complex Law and understand their values and approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their First Response Team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of client interaction, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local legal events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Complex Law.
We think you need these skills to ace Legal Support Associate in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Legal Support Associate. Highlight any customer service or call centre experience, as well as your communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background makes you a great fit for our First Response Team. Keep it professional but let your personality show!
Be Clear and Concise: When filling out your application, clarity is key. Make sure your responses are easy to read and straight to the point. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Complex Law
✨Know the Company
Before your interview, take some time to research Complex Law. Understand their client-first ethos and dynamic approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Legal Support Associate, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples from your previous customer service experience that highlight your ability to handle calls and emails professionally.
✨Demonstrate Attention to Detail
Since the role involves managing client information and conducting file audits, be ready to discuss how you ensure accuracy in your work. Bring up any relevant experiences where your attention to detail made a difference, whether in a call centre or another job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the First Response Team collaborates with legal teams. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.