Registered Manager

Complex Care Professionals Ltd is seeking a dynamic and dedicated Registered Manager with a passion for delivering high quality care. It aims to recruit an inspirational leader who will bring energy, vision and strong management experience to this vital role. Supported by the Senior Management team for strategic guidance, the Registered Manager will oversee office and care staff in all day-to-day affairs and will help develop the longer-term ambitions of this thriving business.

Job Purpose

The purpose of the role is to oversee the day-to-day delivery of high-quality dignified homecare services promoting respect, equality and the independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission. You will be working closely with the Area Manager, and Strategy and Compliance Manager.

Key Tasks and Responsibilities

• Day to day care management
• Quality control
• Administration
• Line manager responsibilities
• Represent Complex Care Professionals in the public arena
• Meet all regulatory requirements
• Assist in developing the business

Day to Day Care Management

Provide leadership and direction to staff, in order that they deliver a quality care service that both supports clients and ensures carers are well managed and controlled. Maintain and improve Complex Care Professionals internal operations so that processes and systems are clear, positive and efficiently carried out. Ensure that staff rota is fully maintained to ensure continuous service delivery. Oversee and participate in the provision of on call services to staff and clients. Regularly review and develop policies and procedures to reflect changes and to keep abreast of current legislation.

Leading and Managing Staff

• Interview prospective care worker candidates and coordinate inductions for new staff
• Manage and coordinate training for all staff in collaboration with senior management
• Manage staffing levels to ensure sufficient numbers of suitably qualified staff
• Effectively manage your staff providing information, guidance and on-going supervision
• Implement the Company policies in relation to absence, disciplinary and grievance matters
• Ensure all emergency on-call issues are dealt with effectively including covering visits either directly or indirectly when care workers are sick or unexpectedly absent at short notice
• Take an equal share of the on-call responsibilities during evenings and weekends (for additional payment)

Quality Control

Continually evaluate the quality of service provided in the office and in the homes of clients. In doing so, enhance the systems used to gauge this quality, developing key performance indicators that in turn will support Complex Care Professionals business objectives. Measure and report performance against the agreed indicators, in order to support and guide staff to continuously improve. Utilise these results to highlight successful outcomes and influence policy decisions.

Administration

Ensure efficient recording and reporting arrangements are in place to enable the effective management of all aspects of the business. Provide financial oversight of daily expenses and ensuring projects are within agreed budgets. Verify the care information that determines client invoices and staff payroll is accurate and timely. Provide a system of checks to minimise the possibility of financial abuse for those clients most at risk.

Line Management and Responsibilities

Identify and develop staff roles and responsibilities within the team structures to underpin the operational development. Encourage individuals and teams to find their own solutions and to take responsibility for their work. Form a cohesive unit with shared values and direction. Assess the office staff through a formal appraisal system at 6-monthly intervals. Guide their personal and professional development, organise team and office-wide training where appropriate and be responsible for staff discipline. Maintain knowledge and practice of all statutory procedures.

Represent Complex Care Professionals in the Public Arena

Represent the company as required by attending meetings, conferences and networking opportunities to promote and raise awareness of services delivered by Complex Care Professionals. Establish effective relationships with key external stakeholders, including relevant professional bodies and the statutory regulators. Be the professional focus for Complex Care Professionals services, in particular as regards client enquiries and visitors to the office including care workers. Uphold the highest ethical standards, observe confidentiality, exercise discretion and maintain the ethos of the company. Ensure Complex Care Professionals remains at the forefront of community care services in the area, taking responsibility for the quality and effectiveness of outgoing communications and marketing material. Meet all regulatory requirements.

Apply to the CQC

Apply for approval as Complex Care Professionals Official Registered Manager taking responsibility for the regulatory tasks this entails, including such matters as the protection of vulnerable adults, risk assessments and the reporting of incidents. If not already held, undertake the required qualification to act as Registered Manager within an agreed timeframe. Undertake training and development to keep up to date with the law, best practice and changes in company policy, CQC regulations and government legislation. Apply this knowledge to day-to-day management and delivery of care. Ensure compliance with the CQC regulations.

Develop the Business

Act as the focal point to gather relevant information and trends from all areas of the business, starting with clients and carers and including external sources and previous experience. Play a key role through regular communication in developing and maintaining a current business plan, in conjunction with the Directors. Take responsibility for the delivery of the agreed business objectives. Ensure that the business plan and its objectives are understood, delivered and monitored by the relevant team personnel. Participate in the growth and development of the business. Work with the senior management team to achieve sales targets and deliver within budget.

Person Specification

Skills: You need to be energetic, enthusiastic and highly motivated. Able to work effectively under pressure while managing a wide-ranging workload. Able to organise, enthuse and lead staff effectively. A great communicator with excellent presentation skills. Able to develop new business and manage budgets. Someone with entrepreneurial attributes and good business awareness. Someone with good general IT skills.

Knowledge: You need to have a recognised management qualification (ie NVQ5 and/or a relevant social work/nursing qualification) or work towards in relevant set time frame. Be aware and have relevant knowledge of the national policy agenda relating to community care and the regulation of care services.

Experience: You need to have management experience, successful experience of assessing and developing staff, experience of working with care planning and rotas, experience of managing a customer orientated service, experience of managing budgets and financial information. A full and valid driving licence and access to a vehicle is desirable.

Personal: You need to be a people person, with leadership qualities. Able to motivate and utilise the strengths of others. A creative thinker with a positive approach who is responsive to change. A highly motivated self-starter. A task-orientated achiever able to retain a sense of perspective, influential and persuasive.