Senior Children's Registered Manager in Burnley

Complex Care Professionals Ltd is seeking a dynamic and dedicated Registered Manager with a passion for delivering high-quality care. It aims to recruit an inspirational leader who will bring energy, vision and strong management experience to this vital role. Supported by the Senior Management team for strategic guidance, the Registered Manager will oversee office and care staff in all day-to-day affairs and will help develop the longer-term ambitions of this thriving business.

Purpose of the role: To oversee the day-to-day delivery of high-quality dignified homecare services promoting respect, equality and the independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission.

The Registered Manager is to:

• Lead Complex Care Professionals office and care staff in providing an exceptional quality of service to its clients.
• Play a key role in contributing to Complex Care Professionals operational and strategic plans.
• Day-to-day care management.
• Quality control.
• Represent Complex Care Professionals in the public arena.
• Meet all regulatory requirements.
• Provide leadership and direction to staff, ensuring they deliver a quality care service that supports clients and ensures carers are well managed and controlled.
• Maintain and improve Complex Care Professionals internal operations so that processes and systems are clear, positive and efficiently carried out.
• Ensure that staff rota is fully maintained to ensure continuous service delivery.
• Regularly review and develop policies and procedures to reflect changes and to keep abreast of current legislation.

Leading and managing staff:

• Interview prospective care worker candidates and coordinate inductions for new staff.
• Manage and coordinate training for all staff in collaboration with senior management.
• Manage staffing levels to ensure sufficient numbers of suitably qualified staff.
• Effectively manage your staff providing information, guidance and ongoing supervision.
• Implement the Company policies in relation to absence, disciplinary and grievance matters.
• Ensure all emergency on-call issues are dealt with effectively including covering visits either directly or indirectly when care workers are sick or unexpectedly absent at short notice.
• Take an equal share of the on-call responsibilities during evenings and weekends (for additional payment).

Quality control:

• Continually evaluate the quality of service provided in the office and in the homes of clients.
• Enhance the systems used to gauge this quality, developing key performance indicators that support Complex Care Professionals business objectives.
• Measure and report performance against the agreed indicators, guiding staff to continuously improve.
• Utilise these results to highlight successful outcomes and influence policy decisions.
• Provide financial oversight of daily expenses and ensure projects are within agreed budgets.
• Verify the care information that determines client invoices and staff payroll is accurate and timely.
• Provide a system of checks to minimise the possibility of financial abuse for those clients most at risk.
• Form a cohesive unit with shared values and direction.
• Assess the office staff through a formal appraisal system at 6-monthly intervals.
• Guide their personal and professional development, organise team and office-wide training where appropriate and be responsible for staff discipline.

Represent Complex Care Professionals in the public arena:

• Attend meetings, conferences and networking opportunities to promote and raise awareness of services delivered by Complex Care Professionals.
• Be the professional focus for Complex Care Professionals services, particularly regarding client enquiries and visitors to the office including care workers.
• Ensure Complex Care Professionals remains at the forefront of community care services in the area, taking responsibility for the quality and effectiveness of outgoing communications and marketing material.

Meet all regulatory requirements:

• Apply to the CQC for approval as Complex Care Professionals Official Registered Manager, taking responsibility for the regulatory tasks this entails, including matters such as the protection of vulnerable adults, risk assessments and the reporting of incidents.
• If not already held, undertake the required qualification to act as Registered Manager within an agreed timeframe.
• Undertake training and development to keep up to date with the law, best practice and changes in company policy, CQC regulations and government legislation.
• Apply this knowledge to day-to-day management and delivery of care.
• Ensure compliance with the CQC regulations.

Skills, knowledge, experience and personal qualities required:

• A recognised management qualification (e.g. NVQ5 and/or a relevant social work/nursing qualification) or work towards in a relevant set timeframe.
• Be aware and have relevant knowledge of the national policy agenda relating to community care and the regulation of care services.
• Experience of working with care planning and rotas.
• Experience of managing budgets and financial information.
• A full and valid driving licence and access to a vehicle is desirable.
• A people person, with leadership qualities.
• A creative thinker with a positive approach who is responsive to change.
• Candidates who have not yet achieved these qualifications may still be considered, depending on their experience.