At a Glance
- Tasks: Coordinate high-quality care services and build strong client relationships.
- Company: Join a forward-thinking company that prioritises people first.
- Benefits: Competitive salary, career growth, and flexible working options.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in care coordination and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Complex Care Professionals Ltd is a successful and expanding company with three branches in the Northwest. We are a forward-thinking and innovative organisation that prides itself on "simply putting people first," a principle that applies to both our staff and our clients.
As a Care Coordinator at Complex Care Professionals Ltd, you will play a vital role in ensuring the delivery of high-quality, personalised care services to our clients while contributing to the growth and development of our business. Your exceptional communication skills and proactive approach to business development are essential in this dynamic and rewarding position.
Key Responsibilities- Uphold Core Values: Adhere to company policies and procedures, promoting diversity and equal opportunities in the workplace.
- Business Development: Proactively grow your desk by maintaining and developing relationships with clients, identifying new opportunities.
- Exceptional Communication: Liaise effectively with clients, carers, and external professionals to ensure seamless service delivery.
- Recruitment: Interview and onboard high-quality care staff to maintain an excellent workforce.
- Care Planning: Facilitate new packages of care from the point of discharge.
- Scheduling: Plan and coordinate cover for holidays, training, and planned absences.
- On-Call Support: Participate in the on-call out-of-hours service on a rotational basis.
- Rota Management: Organise and optimise care worker rotas for efficiency in travel time and staff skill matching.
- Client & Staff Interaction: Make & answer telephone enquiries promptly and professionally, providing solutions to queries.
- Quality Assurance: Ensure high-quality care services are delivered to vulnerable individuals in their own homes.
- Staff Supervision: Conduct staff supervisions, appraisals, and performance management.
- Professional Liaison: Liaise with professionals such as GPs, Commissioners, and District Nurses.
- Service Reviews: Collaborate to ensure positive user reviews are collected and actioned.
- System Management: Maintain and update electronic rostering systems.
- Expense Management: Ensure timely submission of travel expenses.
- Experience: Minimum of 3 years' experience in a similar role (desirable).
- Qualifications: Relevant qualification, such as Business Studies or Social Care (desirable).
- Driving Licence: Valid driving licence and access to own vehicle (desirable).
- Organisational Skills: Extremely well-organized with excellent planning and prioritising ability and high attention to detail.
- Management Experience: Management and supervisory experience (desirable).
- Technical Skills: Experience using scheduling/recording systems (Access People Planner & Access Care Planner desirable).
- Independence: Ability to work unsupervised.
- Administration Skills: Strong administration skills and ability to manage multiple workloads.
- Flexibility: Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours.
- Care Experience: Previous domiciliary care experience (desirable).
- Problem-Solving: Strong problem-solving skills.
- Communication Skills: Strong written & verbal communication skills.
- IT Proficiency: Knowledge of Microsoft Office applications, including Word and Excel (essential).
- Competitive salary.
- Opportunities for professional development and career progression.
- Supportive and inclusive work environment.
- Company pension scheme.
- Flexible working arrangements.
Care Coordinator in Burnley employer: Complex Care Professionals Limited
Complex Care Professionals Ltd is an exceptional employer that prioritises the well-being of both its staff and clients, fostering a supportive and inclusive work environment. With a commitment to professional development and career progression, employees can thrive in their roles while contributing to the delivery of high-quality care services. Located in the Northwest, the company offers flexible working arrangements and a competitive salary, making it an attractive choice for those seeking meaningful and rewarding employment in the care sector.
Contact Details:
Complex Care Professionals Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Complex Care Professionals Ltd on LinkedIn and engage with their posts. This shows your interest in the company and helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to care coordination. Think about how you can demonstrate your exceptional communication skills and proactive approach to business development during the chat.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Complex Care Professionals Ltd.
We think you need these skills to ace Care Coordinator in Burnley
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for providing high-quality care shine through. We want to see how you put people first in your previous roles and how that aligns with our values at Complex Care Professionals Ltd.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the Care Coordinator role. We love seeing specific examples of how you've successfully managed client relationships or coordinated care services in the past.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Complex Care Professionals Limited
✨Know the Company Inside Out
Before your interview, take some time to research Complex Care Professionals Ltd. Understand their core values, especially their commitment to putting people first. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Care Coordinator, exceptional communication is key. Prepare examples from your past experiences where you've effectively liaised with clients, carers, or professionals. Highlight how your proactive approach has led to successful outcomes, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role requires excellent planning and prioritising abilities. Be ready to discuss how you've managed multiple workloads in previous positions. You could even bring a sample of a care plan or rota you've created to illustrate your organisational prowess.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in care coordination and how you resolved them. This will not only showcase your critical thinking but also your ability to maintain high-quality care under pressure.
