PA to CEO & Operations Support in Romsey

Complete is a leadership development consultancy with a foundation in scientific research and a commitment to leveraging data for impactful change. The consultancy was founded by Dr. Alan Watkins, a physician and neuroscientist, and specializes in transforming leaders, teams, and organizations by driving measurable improvements in wellbeing and performance. Through tailored people analytics and targeted development interventions, Complete helps clients achieve outcomes such as reduced stress and fatigue, improved emotional management, and enhanced workplace performance. With a mission to produce a complete upgrade of the human operating system, Complete provides innovative solutions that redefine leadership growth.

Please note: This is an office-based role located in Romsey, Hampshire. We ask that all applicants ensure they are within a reasonable commuting distance before applying.

At Complete, we are building a business that is increasingly aligned, scalable, commercially focused, and operationally cohesive. As the organisation continues to grow, this role sits at the centre of enabling leadership effectiveness, operational coordination, and business flow. This is a highly integrated role that combines executive support and operational coordination. The role requires someone who can think proactively, manage complexity calmly, build trusted relationships across the business, and ensure priorities, people, and delivery remain aligned. Success in this role comes from being highly organised, commercially aware, solutions-focused, and able to anticipate needs before they become problems. The role acts as a central connector across leadership, practitioners, and operational delivery to help ensure the business runs smoothly, efficiently, and professionally.

Location: Romsey, Hampshire

Employment Type: Permanent

Hours: Full-time, 37.5 hours per week

Working Pattern: Predominantly office-based — candidates must be within comfortable commuting distance of Romsey, Hampshire. Following a successful probation period, some home working flexibility (2–3 days per week) may be available.

Start Date: As soon as possible

PA to CEO – Accountabilities

• Executive Support & Prioritisation: Manage the CEO’s schedule, priorities, commitments, and communications to maximise time, focus, and effectiveness. Coordinate complex diary management, travel, meetings, and scheduling requirements. Ensure meetings, priorities, and commitments are appropriately coordinated and aligned to wider business objectives. Manage and prioritise inbound communications, escalating or responding where appropriate. Act as a gatekeeper and facilitator for information flow to and from the CEO.
• Strategic Coordination: Prepare the CEO for meetings, engagements, and decision-making through briefing packs, agendas, action tracking, and follow-ups. Track actions, decisions, and commitments arising from meetings to ensure progress, accountability, and alignment. Anticipate needs, identify issues early, and proactively resolve operational challenges before escalation is required. Support information gathering, organisation, and prioritisation to aid effective decision-making. Support alignment and coordination across strategic initiatives and leadership priorities. Coordinate across teams to remove friction, unblock issues, and maintain operational momentum.
• Communication & Relationship Management: Coordinate communication between the CEO, leadership team, and wider business. Maintain professional relationships with clients, partners, stakeholders, and senior contacts on behalf of the CEO. Act as a central coordination point for internal and external stakeholders. Represent the CEO and the business with professionalism, discretion, diplomacy, and sound judgement. Handle confidential, commercially sensitive, and people-related information appropriately and with a high level of discretion.
• Operational Coordination: Support the smooth day-to-day operational flow across leadership activity and business priorities. Ensure key deadlines, deliverables, and dependencies remain visible and on track. Identify risks, gaps, or operational challenges early and support practical resolution. Contribute to creating efficient, organised, and scalable ways of working across the business.

Qualifications:

• Strong skills in Executive Administrative Assistance, Personal Assistance, and Diary Management
• Proficiency in Clerical Skills and Administrative Assistance
• Professional demeanour with excellent communication and interpersonal skills
• Ability to manage multiple priorities and maintain confidentiality
• Proficiency in using Microsoft Office Suite and other relevant office software
• Proactive approach to problem-solving and a high level of attention to detail
• Previous experience in a similar role, ideally supporting senior executives

Our Interview Process: At Complete, we understand the value of your time. Our process is designed to be straightforward and efficient. The below will be completed in the shortest time possible.

• Step 1: Introductory Call — 30 min Teams chat
• Step 2: Values Assessment — insight into how you align with our culture
• Step 3: In-Person Interview — live skills-based exercise and team introduction
• Step 4: Final In-Person Interview — 30–45 min conversation with the CEO

Right to Work: Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK. At Complete, we are proud to be an equal opportunity employer. We believe that a diverse and inclusive workplace is fundamental to our success and the culture we are building. We welcome applications from people of all backgrounds and are committed to ensuring everyone feels respected, valued, and able to thrive here.