Service Delivery Manager in Winsford

We are currently recruiting for a Service Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland. This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stakeholders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must! Candidates will ideally have a technical background in mechanical/electrical engineering with experience working within automated/fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous. This is a full time role based in Winsford working on site 37.5 hours per week. This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts. Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme.

Job Description

• Contract Ownership & Governance
  • Own full delivery of service contracts, ensuring obligations are understood, planned, and met.
  • Support contract interpretation and alignment across internal teams.
• Customer Interface & Relationship Management
  • Act as primary operational contact for contract customers.
  • Lead regular customer meetings and contract reviews.
  • Communicate service plans, progress, and performance clearly.
  • Manage expectations proactively and escalate risks when needed.
• Punch List & Action Management
  • Own and manage customer punch lists and action logs.
  • Drive timely action closure with clear accountability.
  • Track progress against agreed timelines and priorities.
  • Ensure punch list closure supports uptime and customer outcomes.
• Service Delivery Coordination
  • Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.
  • Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.
  • Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.
• Proactive Service Development
  • Support the shift toward proactive service by balancing planned vs reactive work.
  • Contribute to lifecycle contract delivery and continuous improvement.
  • Link service activity to performance, reliability, and uptime.
  • Use customer insight and service data to identify improvement opportunities.
• Internal Coordination & Reporting
  • Act as the link between service, spares/parts, and commercial/finance teams.
  • Maintain accurate records of contract performance, actions, and commitments.
  • Provide structured updates on contract health, risks, and priorities.

Skills and Qualifications

• Qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production/FMCG environments.
• Experience of managing service/maintenance contracts.
• Proactive mindset.
• Strong communication skills – both written and verbal.
• Strong commercial awareness.
• Willing to travel as required to sites in the UK and Ireland.