At a Glance
- Tasks: Manage service contracts and ensure customer satisfaction in a fast-paced environment.
- Company: Join a leading capital equipment manufacturer in the FMCG industry.
- Benefits: Enjoy 30 days leave, private health, dental, and a great pension scheme.
- Other info: Full-time role with opportunities for travel across the UK and Ireland.
- Why this job: Be part of a growing team and make a real impact on service delivery.
- Qualifications: Technical background in mechanical/electrical engineering and experience in service contracts.
We are currently recruiting for a Service Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland. This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stakeholders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must!
Candidates will ideally have a technical background in mechanical/electrical engineering with experience working within automated/fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous. This is a full time role based in Winsford working on site 37.5 hours per week. This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts.
Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme.
Job Description- Contract Ownership & Governance
- Own full delivery of service contracts, ensuring obligations are understood, planned, and met.
- Support contract interpretation and alignment across internal teams.
- Customer Interface & Relationship Management
- Act as primary operational contact for contract customers.
- Lead regular customer meetings and contract reviews.
- Communicate service plans, progress, and performance clearly.
- Manage expectations proactively and escalate risks when needed.
- Punch List & Action Management
- Own and manage customer punch lists and action logs.
- Drive timely action closure with clear accountability.
- Track progress against agreed timelines and priorities.
- Ensure punch list closure supports uptime and customer outcomes.
- Service Delivery Coordination
- Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.
- Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.
- Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.
- Proactive Service Development
- Support the shift toward proactive service by balancing planned vs reactive work.
- Contribute to lifecycle contract delivery and continuous improvement.
- Link service activity to performance, reliability, and uptime.
- Use customer insight and service data to identify improvement opportunities.
- Internal Coordination & Reporting
- Act as the link between service, spares/parts, and commercial/finance teams.
- Maintain accurate records of contract performance, actions, and commitments.
- Provide structured updates on contract health, risks, and priorities.
- Ideally qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production/FMCG environments.
- Experience of managing service/maintenance contracts.
- Proactive mindset.
- Strong communication skills – both written and verbal.
- Strong commercial awareness.
- Willing to travel as required to sites in the UK and Ireland.
Life Cycle Services Contracts Manager in Winsford employer: Complete Talent Services Ltd
Join a market-leading capital equipment manufacturing and service business in Winsford, where your expertise as a Life Cycle Services Contracts Manager will be valued in a dynamic and supportive work environment. With a commitment to employee growth, we offer 30 days of leave plus bank holidays, private health and dental care, and a robust pension scheme, ensuring you have the resources to thrive both personally and professionally. Our proactive culture encourages innovation and collaboration, making it an excellent place for those looking to make a meaningful impact in the FMCG industry.
Contact Details:
Complete Talent Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Life Cycle Services Contracts Manager in Winsford
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Complete Talent Services Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Life Cycle Services Contracts Manager in Winsford
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Complete Talent Services Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Complete Talent Services Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Complete Talent Services Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Complete Talent Services Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
