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- Tasks: Coordinate and oversee field service operations, ensuring smooth communication and logistics.
- Company: Join a leading global business in their new service hub in Winsford.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values efficiency, customer satisfaction, and continuous improvement.
- Qualifications: Experience in service administration and proficiency in SAP or similar systems required.
- Other info: Ideal for those passionate about engineering and customer service.
Due to continued growth, we are looking to recruit an experienced Service Coordinator to join a leading global business in their brand new service hub in Winsford. The successful candidate will be required to organise and oversee the operations of a team of field service engineers. This role involves scheduling appointments, ensuring effective communication between the field service team and clients, managing logistics for field service tasks. Additionally, the role includes managing customer accounts to ensure timely payments and collections.
Key Responsibilities:
- Scheduling and Dispatching: Coordinate, schedule, and assign service orders to field technicians.
- Client Coordination: Communicate with clients to understand their service needs and ensure their satisfaction.
- Financial Record Keeping: Record all financial transactions, including sales, purchases, income, and payments relating to service operations.
- Accounts Management: Manage service accounts payable and receivable, ensuring timely payments and collections for service operations.
- Record Keeping: Maintain accurate records of all service activities and transactions to ensure operational transparency.
- Logistics Support: Organize transportation of tools and equipment according to the engineering schedule.
- Performance Assessment: Continuously assess the performance of the field service team and provide feedback for improvement to service management team.
- Inventory Management: Manage the inventory of equipment and supplies to ensure field service technicians have the necessary tools.
- Communication: Keep the field service team informed about changes in schedules or client requirements.
- Strategy Development: Be an active part of the service team driven to develop and implement strategies to improve the efficiency and effectiveness of field service operations.
- Compliance: Ensure engineers visit customers with correct documentation relating to health & safety regulations and quality standards.
- Issue Resolution: Be the first point of contact for customer issues or conflicts that arise during field service operations, autonomy to resolve low level challenges whilst escalating those requiring further attention.
- ERP Management: Operate SAP ERP, Field Service Management (FSM), and ticketing systems to manage all service transactions.
Requirements:
- Proven experience in a service administration role.
- Experience in mobile engineering operations.
- Proficiency with SAP or similar systems.
- Proficiency in Microsoft Office applications (Access, Excel, Word).
- Background in manufacturing and/or engineering is advantageous.
- Familiarity with financial challenges specific to field service operations.
Service Coordinator employer: Complete Talent Services Ltd
Contact Detail:
Complete Talent Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with SAP ERP and Field Service Management systems, as these are crucial for the role. Consider taking online courses or tutorials to boost your proficiency, which will make you stand out during the interview.
✨Tip Number 2
Brush up on your communication skills, as effective client coordination is key. Practice articulating how you would handle customer queries and conflicts, showcasing your problem-solving abilities.
✨Tip Number 3
Gain a solid understanding of logistics management, especially in relation to field service operations. Research best practices in scheduling and dispatching to demonstrate your knowledge during discussions.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to manage financial records and accounts. Be ready to discuss how you've ensured timely payments and collections in previous roles.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration and mobile engineering operations. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities. Mention your experience with SAP or similar systems, and your ability to manage client communications effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications and any background in manufacturing or engineering. This will help you stand out as a candidate who can handle the technical aspects of the role.
Showcase Problem-Solving Abilities: Provide examples of how you've resolved customer issues or conflicts in previous roles. This demonstrates your capability to handle challenges autonomously, which is crucial for the Service Coordinator position.
How to prepare for a job interview at Complete Talent Services Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with scheduling, client communication, and financial record-keeping, as these are key aspects of the job.
✨Demonstrate Your Communication Skills
Since the role involves liaising between clients and field service engineers, be prepared to showcase your communication skills. Share examples of how you've effectively managed client relationships or resolved conflicts in previous roles.
✨Showcase Your Technical Proficiency
Highlight your experience with SAP or similar systems during the interview. Be ready to discuss how you've used technology to streamline operations or improve efficiency in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to scheduling conflicts, customer complaints, or inventory management, and think about how you would handle these situations.
