Engineer Scheduler in Bradford, Clayton

Our Client, a leading and expanding engineering business are looking to recruit an experienced Scheduler to join the business on a permanent basis at their site in Bradford. The role will be responsible for planning and coordinating the daily workload of a team of field engineers across the UK carrying out installation and inspection works. You will manage engineer schedules, customer appointments, emergency call-outs and project planning while maintaining clear communication with engineers, customers and internal departments. Ideal candidates will have previous experience in a Scheduler, Service Coordinator or planning role. The ability to multitask and work in a busy environment is a must Hours - Monday - Friday 8.30 – 5PM Role description : * Schedule and coordinate daily workloads for nationwide field engineers. * Plan installations, maintenance visits, inspections, repairs and reactive call-outs. * Allocate work based on engineer skills, location, availability and customer priority. * Respond quickly to urgent and emergency requests, adjusting schedules where required. * Liaise with customers to arrange appointments and provide regular updates. * Communicate daily with engineers regarding work schedules, site information and changes. * Monitor engineer progress throughout the day and proactively resolve scheduling issues. * Coordinate travel, accommodation and logistics for engineers where required. * Ensure all works are completed within agreed Service Level Agreements (SLAs). * Raise and manage work orders using the company's scheduling and job management systems. * Maintain accurate records of customer communications, appointments and completed works. * Monitor outstanding jobs and ensure prompt completion and closure. * Assist with planning larger installation projects and resource allocation. * Work closely with the Sales, Projects and Service teams to ensure smooth delivery of customer projects. * Support the Operations Manager with reporting and administrative tasks. * Promote excellent customer service at every stage of the scheduling process. Qualifications: * Experience arranging engineers diaries and scheduling of jobs (essential) * Experience within engineering, construction, facilities management, utilities or fuel storage industries. * Good telephone manner (experience dealing with customers is essential) * Strong organisational skills * Strong IT skills (MS Office, excel etc…) * Previous experience in a similar role working within a fast paced environment. This role is being advertised by Complete Talent Services who are acting as an Employment Business