At a Glance
- Tasks: Manage service contracts and ensure customer satisfaction in a fast-paced environment.
- Company: Leading capital equipment manufacturer in the FMCG industry with exciting growth plans.
- Benefits: 30 days leave, private health, dental, and a fantastic pension scheme.
- Other info: Full-time role based in Winsford with opportunities for travel across the UK and Ireland.
- Why this job: Join a dynamic team and make a real impact on service delivery and customer relationships.
- Qualifications: Technical background in mechanical/electrical engineering and experience in service contract management.
The predicted salary is between 45000 - 55000 £ per year.
We are currently recruiting for a Maintenance Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland. This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stakeholders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must!
Candidates will ideally have a technical background in mechanical/electrical engineering with experience working within automated/fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous. This is a full time role based in Winsford working on site 37.5 hours per week. This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts.
Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme.
Job Description
- Contract Ownership & Governance
- Own full delivery of service contracts, ensuring obligations are understood, planned, and met.
- Support contract interpretation and alignment across internal teams.
- Customer Interface & Relationship Management
- Act as primary operational contact for contract customers.
- Lead regular customer meetings and contract reviews.
- Communicate service plans, progress, and performance clearly.
- Manage expectations proactively and escalate risks when needed.
- Punch List & Action Management
- Own and manage customer punch lists and action logs.
- Drive timely action closure with clear accountability.
- Track progress against agreed timelines and priorities.
- Ensure punch list closure supports uptime and customer outcomes.
- Service Delivery Coordination
- Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.
- Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.
- Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.
- Proactive Service Development
- Support the shift toward proactive service by balancing planned vs reactive work.
- Contribute to lifecycle contract delivery and continuous improvement.
- Link service activity to performance, reliability, and uptime.
- Use customer insight and service data to identify improvement opportunities.
- Internal Coordination & Reporting
- Act as the link between service, spares/parts, and commercial/finance teams.
- Maintain accurate records of contract performance, actions, and commitments.
- Provide structured updates on contract health, risks, and priorities.
Skills and Qualifications
- Qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production/FMCG environments.
- Experience of managing service/maintenance contracts.
- Proactive mindset.
- Strong communication skills both written and verbal.
- Strong commercial awareness.
- Willing to travel as required to sites in the UK and Ireland.
Locations
Contracts & Maintenance Manager in Somerset, Winsford employer: COMPLETE TALENT SERVICES LIMITED
Join a market-leading capital equipment manufacturing and service business in Winsford, where your expertise as a Contracts & Maintenance Manager will be valued in a dynamic and supportive work environment. With a strong focus on employee growth, the company offers 30 days of leave plus bank holidays, private health and dental care, and an excellent pension scheme, ensuring a rewarding work-life balance. Embrace the opportunity to work within a proactive culture that encourages innovation and collaboration, making it an ideal place for professionals seeking meaningful and impactful careers.
Contact Details:
COMPLETE TALENT SERVICES LIMITED Recruitment Team
