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- Tasks: Lead a dynamic team managing high-value spare parts operations and ensure top-notch customer service.
- Company: Respected engineering manufacturer with a focus on innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Shape the future of aftermarket services in a fast-paced, impactful role.
- Qualifications: Experience in engineering or manufacturing, strong leadership, and customer service skills.
- Other info: Hands-on role with potential for long-term career development.
The predicted salary is between 36000 - 60000 £ per year.
A leading engineering manufacturer is looking for an experienced Aftermarket & Spare Parts Customer Service Manager to take ownership of a high-value, high-pace parts operation supporting customers across the UK, Europe, and worldwide. This is a hands-on leadership role where technical understanding, commercial awareness, and exceptional customer service all come together.
You will lead a team of seven and oversee the full lifecycle of spare parts activity, ensuring customers receive accurate quotations, timely shipments, and world-class support. You will be responsible for managing around $17M of spare parts annually, driving performance, and ensuring the department runs with precision and professionalism.
Key responsibilities:- Prepare all sales quotations for spare parts across the UK and Europe
- Support budget preparation, sales proposals, and global OEM sales negotiations
- Create order acknowledgements and ensure accurate data entry into the ERP system (IFS)
- Manage customer order dates wanted, planned, and promised
- Coordinate replacement of defective parts and identify warranty cases
- Liaise with customers on weekly shipments, returns, and logistics arrangements
- Work with shipping companies and prepare all customs documentation, including commercial invoices
- Ensure compliance with country-specific requirements (e.g., Saber, ACID reference numbers)
- Provide letters of authorisation for customs agents and support customs clearances
- Set up new parts on the ERP system, including pricing and HS codes
- Set and manage departmental and individual objectives, allocating work and coordinating activities
- Lead performance management through one-to-ones, attendance reviews, and KPI tracking
- Manage new hires, coaching, mentoring, and developing team capability
- Represent the Customer Service Department to customers, management, and senior leadership
- Review monthly reports (on-time delivery, spares follow-up) and discuss outcomes with VP/GM
- Analyse monthly KPIs and implement corrective actions to drive continuous improvement
- Experience in the engineering or manufacturing sector
- Strong background in aftermarket service, spare parts, or technical customer service
- Proven leadership experience confident managing a busy team in a technical environment
- Solid understanding of ERP systems (IFS experience is a bonus)
- Strong commercial awareness and the ability to manage high-value inventory
- Excellent communication skills and a customer-focused mindset
- A hands-on approach comfortable being on-site five days a week
- A key leadership role in a respected engineering business
- The chance to shape and elevate a critical aftermarket function
- A supportive environment with genuine opportunities to influence performance and process
- Stability, growth, and long-term career potential
Spare Parts Customer Service Manager in Preston employer: COMPLETE TALENT SERVICES LIMITED
Contact Detail:
COMPLETE TALENT SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spare Parts Customer Service Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local engineering events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their spare parts operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams in the past, especially in high-pressure environments. Use specific examples that highlight your ability to drive performance and improve customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Spare Parts Customer Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Spare Parts Customer Service Manager. Highlight your experience in aftermarket service and leadership, and don’t forget to mention any ERP systems you’ve worked with, especially IFS!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and technical understanding. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Achievements: When filling out your application, be sure to include quantifiable achievements. Whether it’s managing a budget or improving delivery times, numbers speak volumes and show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at COMPLETE TALENT SERVICES LIMITED
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to spare parts and aftermarket services. Understand the products and processes of the engineering manufacturer, as well as the ERP system they use. This will help you answer questions confidently and show that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a technical environment. Be ready to discuss your approach to performance management, coaching, and mentoring. Highlight any specific achievements that demonstrate your ability to drive team success and improve customer service.
✨Understand the Customer Perspective
Since this role is all about exceptional customer service, think about how you can demonstrate a customer-focused mindset. Prepare to share experiences where you went above and beyond for customers, managed expectations, or resolved issues effectively. This will show that you understand the importance of customer satisfaction in the spare parts operation.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in managing high-value inventory or coordinating logistics. Practising your responses will help you articulate your thought process clearly during the interview.
