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For Companies At a Glance
- Tasks: Lead a dynamic team in managing high-value spare parts operations and delivering exceptional customer service.
- Company: Respected engineering manufacturer with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Shape the future of aftermarket services and make a real impact in a thriving industry.
- Qualifications: Experience in engineering or manufacturing, strong leadership skills, and ERP system knowledge.
- Other info: Hands-on role with potential for long-term career development.
A leading engineering manufacturer is looking for an experienced Aftermarket & Spare Parts Customer Service Manager to take ownership of a high-value, high-pace parts operation supporting customers across the UK, Europe, and worldwide. This is a hands-on leadership role where technical understanding, commercial awareness, and exceptional customer service all come together.
The role
Youll lead a team of seven and oversee the full lifecycle of spare parts activity, ensuring customers receive accurate quotations, timely shipments, and world-class support. Youll be responsible for managing around $17M of spare parts annually, driving performance, and ensuring the department runs with precision and professionalism.
Key responsibilities
- Prepare all sales quotations for spare parts across the UK and Europe
- Support budget preparation, sales proposals, and global OEM sales negotiations
- Create order acknowledgements and ensure accurate data entry into the ERP system (IFS)
- Manage customer order dates wanted, planned, and promised
- Coordinate replacement of defective parts and identify warranty cases
- Liaise with customers on weekly shipments, returns, and logistics arrangements
- Work with shipping companies and prepare all customs documentation, including commercial invoices
- Ensure compliance with country-specific requirements (e.g., Saber, ACID reference numbers)
- Provide letters of authorisation for customs agents and support customs clearances
- Set up new parts on the ERP system, including pricing and HS codes
- Set and manage departmental and individual objectives, allocating work and coordinating activities
- Lead performance management through one-to-ones, attendance reviews, and KPI tracking
- Manage new hires, coaching, mentoring, and developing team capability
- Represent the Customer Service Department to customers, management, and senior leadership
- Review monthly reports (on-time delivery, spares follow-up) and discuss outcomes with VP/GM
- Analyse monthly KPIs and implement corrective actions to drive continuous improvement
What youll bring
- Experience in the engineering or manufacturing sector
- Strong background in aftermarket service, spare parts, or technical customer service
- Proven leadership experience - confident managing a busy team in a technical environment
- Solid understanding of ERP systems (IFS experience is a bonus)
- Strong commercial awareness and the ability to manage high-value inventory
- Excellent communication skills and a customer-focused mindset
- A hands-on approach - comfortable being on-site five days a week
Whats on offer
- A key leadership role in a respected engineering business
- The chance to shape and elevate a critical aftermarket function
- A supportive environment with genuine opportunities to influence performance and process
- Stability, growth, and long-term career potential
Spare Parts Customer Service Manager in Burnley employer: COMPLETE TALENT SERVICES LIMITED
Contact Detail:
COMPLETE TALENT SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spare Parts Customer Service Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to be comfortable talking about your experience and how it relates to the role of Spare Parts Customer Service Manager.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Spare Parts Customer Service Manager in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in aftermarket service and any leadership roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Spare Parts Customer Service Manager role. Share specific examples of your achievements in customer service and team management that align with what we’re looking for.
Showcase Your Technical Know-How: Since this role requires a solid understanding of ERP systems and technical customer service, don’t shy away from mentioning your experience with these. We love seeing candidates who can demonstrate their technical expertise and how it can benefit our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at COMPLETE TALENT SERVICES LIMITED
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to spare parts and aftermarket services. Understand the products and processes of the company you're interviewing with, as well as their ERP systems, especially IFS if you can. This will show that you're not just a leader but also someone who understands the nuts and bolts of the operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you drove performance or improved customer service. Be ready to discuss your approach to coaching and mentoring team members, as this role requires a hands-on leadership style.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of managing spare parts operations. Be prepared to discuss how you would handle a $17M inventory and what strategies you would implement to ensure profitability while maintaining exceptional customer service. This will highlight your understanding of the business side of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's operations and future. Inquire about their current challenges in customer service or how they measure success in the department. This not only demonstrates your enthusiasm but also gives you valuable insights into the role and the company culture.
