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For Companies At a Glance
- Tasks: Lead and manage operations in India and Sri Lanka, ensuring smooth project setup and delivery.
- Company: Dynamic company focused on international operations with a strong emphasis on teamwork.
- Benefits: Full-time role with travel opportunities, competitive salary, and professional growth.
- Why this job: Be a key player in establishing impactful operations while working across cultures.
- Qualifications: Fluent Tamil and English, with experience in operations management and team leadership.
- Other info: Ideal for those who thrive in structured environments and enjoy hands-on execution.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (with travel to India/ Sri Lanka)
Employment Type: Full-time
Reporting to: Director
Role Overview
We are looking for a Tamil-speaking Operations Manager to set up, stabilise, and scale a new operational project across India and Sri Lanka. This role is critical to establishing day-one operational discipline, building local teams, implementing UK-led standards, and acting as the single point of accountability for delivery in the region. This is a build-and-run role — ideal for someone who enjoys structure, ownership, and execution rather than theory.
Key Responsibilities
- Project Setup & Launch
- Lead the end-to-end setup of the new India/Sri Lanka operation
- Support hiring, onboarding, and structuring of local teams
- Establish working hours, reporting cadence, escalation routes, and governance
- Ensure smooth go-live and early-stage stability of operations
- Operational Management
- Own daily operational delivery across India and Sri Lanka
- Translate UK strategy into clear, executable workflows
- Ensure productivity, quality, and turnaround targets are met
- Proactively identify bottlenecks and implement fixes
- Manage and motivate Tamil-speaking teams on the ground
- Act as the cultural and operational bridge between UK leadership and local teams
- Drive accountability through KPIs, daily stand-ups, and performance reviews
- Foster a professional, disciplined, and improvement-focused culture
- Process & SOP Implementation
- Implement UK-defined SOPs and adapt them appropriately for local delivery
- Document processes clearly and ensure consistent adherence
- Drive continuous improvement through data, feedback, and coaching
- Performance, Reporting & Governance
- Track and report on SLA adherence
- Produce clear weekly and monthly reports for UK leadership
- Ensure compliance with internal data protection, confidentiality, and governance standards
Key Requirements
- Fluent Tamil (spoken and written)
- Strong English communication skills
- Proven experience in operations management or project delivery
- Experience managing teams in India and/or Sri Lanka
- Comfortable working with UK stakeholders and expectations
- Strong organisational and execution skills
- Experience setting up new operations, offshore teams, or shared services
- Background in healthcare, professional services, tech, or call-centre operations
- Exposure to KPI-driven environments
- Experience working with UK or international companies
Personal Attributes
- Highly organised, calm, and reliable
- Strong sense of ownership and accountability
- Culturally aware and people-focused
- Confident communicator who can manage upwards and downwards
- Practical, delivery-focused, and solutions-driven
Operations Manager in Harrow on the Hill employer: Complete Smiles UK & Northern Europe
Contact Detail:
Complete Smiles UK & Northern Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Harrow on the Hill
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in operations management and team leadership.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Operations Manager in Harrow on the Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in setting up operations and managing teams, especially in India or Sri Lanka. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in operations management and how you can bring that expertise to StudySmarter.
Showcase Your Language Skills: Since we're looking for a Tamil-speaking Operations Manager, make sure to highlight your language skills prominently. Whether it's in your CV or cover letter, we want to know how your bilingual abilities will benefit our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Complete Smiles UK & Northern Europe
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in the context of setting up new projects. Familiarise yourself with common challenges faced in India and Sri Lanka, and think about how you would tackle them. This will show your potential employer that you're not just a theory person but someone who can execute effectively.
✨Showcase Your Cultural Awareness
Since this role involves managing teams in India and Sri Lanka, it's crucial to demonstrate your understanding of local cultures. Be prepared to discuss how you would bridge cultural gaps and foster a cohesive team environment. Sharing personal experiences or insights can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life operational scenarios. Think about how you would handle specific situations, like bottlenecks in workflow or team performance issues. Practising these responses will help you articulate your problem-solving skills and operational mindset during the interview.
✨Highlight Your Communication Skills
As a Tamil-speaking Operations Manager, your ability to communicate effectively is key. Be ready to discuss how you’ve successfully managed teams and communicated with stakeholders in both Tamil and English. Providing examples of past experiences where your communication made a difference will reinforce your suitability for the role.
