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For Companies - Ensure the service department is run efficiently to maximise company profitability with the correct personnel in attendance to site specific issues and geographically planned routing.
- Finance, ensure financial budgets are achieved, Reviewing invoicing, contracts and P&L monthly.
- Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first fix or second attendance fix basis if equipment required and not readily available.
- Review engineer worksheets daily and ensure correct information and terminology is provided to the client which shows the value of the business
- Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single attendance rectification
- Oversee the booking and implementation of remedial and small works within the department.
- Software, have a full and comprehensive understanding of how our crm and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
- Oversee the Raising of Jobs, contracts and quotes, answer phone and speaking with customers within the team
- Build and develop strong professional relationships with all existing and new clients to maximise potential growth opportunities.
- Assist in the development of the service department
- Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
- Reports in an effective manner at regular review meetings
- Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
- Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
- Monthly review meetings
Contact Detail:
Complete Security Recruitment Recruiting Team
