Service Manager - Fire & Security

Job Title: Service Manager

Salary: £50k + 2.5% performance bonus per quarter (10% year total). Ad hoc financial bonuses if company hits profit and revenue targets.

Benefits:

• Company Car scheme (£500pcm), Fuel card, company credit card.
• 25 days + bank holiday per year.
• 2 wellbeing days (x1 to be taken per 6 months)
• Birthday day off.
• Buy/Sell holiday scheme.
• Company Pension
• App Based Global benefits and rewards platform.
• Personal Healthcare insurance.
• Ongoing career training plan.

Working hours: 08 00 flexibility required.

About our client:

Our client has over 30 years of collective industry experience in Fire, Life Safety, and Security Systems. We cover the Design, Installation, Commissioning, and Maintenance in a variety of different manufactures across a wide range of clients. They provide our customers with the highest level of workmanship and adhering to industry best practices and NSI (NACOSS) and BAFE standards. There commitment to quality is demonstrated by our extensive third-party accreditations and endorsements, which serve as an independent validation of our expertise and reliability. They take pride in our reputation for professionalism and transparency, and we strive to maintain the highest standards in everything we do.

equally have a focus on staff wellbeing and growth. We constantly gain feedback from staff to ensure we are providing a positive place to work. From defined one on ones, clear targets/ expectations, bespoke training packages, comprehensive benefit packages, quarterly company meet ups and external support. Our mission is to be the best company to work for and deliver for.

Role Overview:

The Service Manager is a vital part of the senior management team, responsible for the leadership and growth of the Service division. This role will take on the overall responsibility for the administrative coordination, and implementation of business operations within the service division, taking all necessary actions and decisions for the management of the team, processes, and finances.
The role requires an individual who is flexible across all areas and who can demonstrate high standards of professionalism and detail in the delivery of high-quality services to our clients and staff. The Service Manager will need to be collaborative and willing to help others, take on a range of varied tasks, working under pressures, cover leave absences and deal with emergencies in both departments.
Be a leader in becoming the best company to work for and deliver for. Sweating the small stuff and detail is an integral part of this role.

Duties & Responsibilities

• Responsible for management of all service, small works and fault works within the service division.
• Managing and organising tasks required within a fast-paced environment to support the overall business objectives.
• Managing timesheets, call out rota and overtime.
• Managing engineer and office critical stock levels.
• Ensuring all sites have detailed asset data within our CRM and is kept up to date.
• Manage the growth of the service division, ensuring that the team is vibrant, technically able, and fulfilled in their role.
• Develop, implement, and review operational policies and procedures.
• Set the strategic direction for the department and build systems that encourage growth and improvements.
• Reviewing and approving operational invoices.
• Supporting credit control and financial escalations.
• Supporting with HR duties for the company.
• Provide operational & financial reports.
• Ensuring compliance with governing bodies (NSI etc) and H&S regulations. Completing the required office and engineer audits.
• Continuous review of operations to ensure the company is working as efficiently as possible.
• Completing financial review of staffing roles and investigating if we can make the lives of staff and operations easier with further lower cost employment including VAs.
• Continuous review of client and staff feedback to ensure we in line with market conditions and creating a company who people want to work for and with.
• Undertake training and development to further your skills knowledge and experience in higher management and directorship.

Skills & Experience

• Technical understanding of both Fire and Security systems.
• At least 5 years in a management, project management or similar role.
• Extensive experience in rolling out operational policies and processes in combination with the ability to create definite plans and the dedication to deliver them to accomplish goals and realised outcomes.
• Excellent critical thinking and problem-solving skills.
• Communication and networking skills.
• People-person, who takes pride in providing good service.
• Good leadership qualities with the ability to provide direction.
• Experienced with data analysis supported by excellent planning and organisational skills.
• Resilient with evidence of being able to work under pressure.
• Influencing and developing team members
• Highly organized and skilled with time management
• High level of personal integrity, professionalism, and work ethic
• Strong project management, planning abilities and decision-making skills
• Experience protecting company classified and sensitive information with confidentiality.
• Valid UK Driver s licence.